Contacts & Companies

Track your customers in the Intercom platform for better relationships

  • 154 Topics
  • 457 Replies

154 Topics

Søren Sprogø
Søren SprogøNew Participant
asked in Contacts & Companies

Exporting all Contact event data

Hiya.We push event data on our contacts. Like when they perform a “search” or a “download”, some of the events with additional properties like “keyword” or “download type”.Is there any way to export ALL events on all contacts, so we can do some data mining on them with our own tools?Export either as plain CSV’s, or maybe to tools like BigQuery?I’ve had a brief look at the API, but it looks like (I may be wrong) you can only query events for specific contacts. We need the events from everyone.Or are there maybe apps than can be used for this? SeekWell maybe?/Soeren S.

2
Søren Sprogø
20 days ago
W
Weston McBrideNew Participant
asked in Contacts & Companies

How can I get a weekly email report with the list of slipping away users and companies?

Hi there - I’d like to get an email each week of the users and companies in custom filtered lists in the Contacts section of Intercom. For example, which users or companies are slipping away each week? I feel like there’s gotta be a way to do this but I can’t figure it out. I get the daily emails which include the default company slipping away logic, but I can’t figure out how to modify that. 

2
W
23 days ago
vartan.kourshounian
vartan.kourshounianNew Participant
asked in Contacts & Companies

Bulk delete users in Intercom

Hello, I currently created a segment called Inactive Users which basically are the ones who aren’t active in the last 30 days and I have around 10K+ users that I want to directly delete permanently from Intercom. I checked this article https://developers.intercom.com/intercom-api-reference/reference/deletecontact but since I am not a technical person, I was wondering if its possible for someone to guide me in the steps needed to get the job done.

4
vartan.kourshounian
1 month ago
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Madhu SoodhananNew Participant
asked in Contacts & Companies

When did my user unsubscribe?

Is there a way to know when a user unsubscribed? Which campaign pushed them over the hill, etc.? 

1
Daniel M15
1 month ago
S
Sarah KindNew Participant
asked in Contacts & Companies

Filtering companies by missing tags

Hi, we use Intercom to send out support related notifications. We tag companies as being either UKI or US. I want to be able to pull a list of companies that do not have either of these tags (to ensure one of these tags is applied) but not sure how to do this if anybody has any suggestions please!

1
P
1 month ago
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MMDevNew Participant
asked in Contacts & Companies

Same custom attribute on people and companies

In our intercom test environment we have the same custom attribute “x” on both people and companies to allow us to segment our customers/companies. When i try to create the same in our production env i am able to create the attribute in people, but when i try to create it also for companies i get an error “you can not create the atrribute “x” on companies since this already exists in people? 

3
Daniel M15
1 month ago
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User1437
asked in Contacts & Companies

How to best separate our customers from end users in our b2b saas application. (type of contacts?)

To explain first. we have a B2B Saas application. Where our customers are companies that use our tool to publish content to the outside world. In order to get a good insight in potential issues we like to serve both our own customers (the companies) But also help the end-consumer with questions about buying something through our platform. So those are actually customers of our customers. How can I best differentiate these users from our actual customers? or maybe even connect those users to our customers. It seemed i don't have access to the user type attribute on a contact.

1
Racheal
3 months ago
S
Suzanne N
asked in Contacts & Companies

Is there a way to handle a user that is the account owner of two or more companies?

Is there a way to handle a user that is the account owner of two or more companies?

1
Oseas
3 months ago
C
Christopher D
asked in Contacts & Companies

Can you post multiple records into companies with a single rest request using an array?

This would be an example of the json for it. [ { "name": "test1", "company_id": "12312"}, { "name": "test2", "company_id": "12313"} ]

1
A
3 months ago
S
Shivam A
asked in Contacts & Companies

I've paid for the Intercom subscription, but the membership hasn't renewed this month. It's been 2 days. My Live Chat support system at m.aisensy.com has completely collapsed. The Intercom team hasn't responded to my query. What's the solution?

I've paid for the Intercom subscription, but the membership hasn't renewed this month. It's been 2 days. My Live Chat support system at m.aisensy.com has completely collapsed. The Intercom team hasn't responded to my query. What's the solution?

1
A
3 months ago
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User1985
asked in Contacts & Companies

We create users and companies with the API, and link them via the API as well. However, they never show in any segments or searches until the user actually logs in and creates a web session.

Is there any way to force users and companies to be included in segments and lists before they have logged in? We want to mail people who sign up for our trials but never login.

1
Daniel M15
4 months ago
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User73
asked in Contacts & Companies

If a user is tied to multiple companies, and one of those has an SLA (and the other two do not), and we have an inbox rule to route SLA as high priority, how does Intercom review the companies tied to the one user and ensure they are routed properly?

For example, if a designer is working for three of our customers and therefore is tied to three companies in Intercom, and one of those is an enterprise customer with an SLA, we would want to treat the designer as part of the SLA. How would we ensure the routing works? I can't see a way to create inbox rules stipulating that Intercom needs to review all the companies tied to this person and ensure they route them to our VIP box if one of the three companies is considered VIP. Any help much appreciated!

1
U
4 months ago
D
Dmitry K
asked in Contacts & Companies

How do I track that a user unsubscribed?

How to track that user unsubscribe (or blocked) mobile push for App through Intercom?

1
Racheal
4 months ago
D
Dillon C
asked in Contacts & Companies

How can I create a newsletter from leads we've collected on our blog?

We want to do email capture on our blog, which I'm clear on how to do, but I'm not sure how to segment those leads (and ideally users) into a group to which we send a weekly or monthly newsletter. How is this currently modeled and are there any examples of someone doing this that I could refer to? The ideal outcome here is that we combine active users and leads collected on our blog into a segmented group so we can send a weekly newsletter.

1
Racheal
4 months ago
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User2397
asked in Contacts & Companies

Is it possible to assign a user to an existing company?

if we receive an email from a new user that is part of an existing company, we do not have an easy way to link them to the company.  I do not know how to do anything with API and it seems silly to hire a developer everytime I need a little change.

2
U
5 months ago
B
Brian F13
asked in Contacts & Companies

What is the best way to organize/track a user who may reach out us using identifying information we don't have stored?

Our income Account is linked with our customer built user tracking program and when a customer reaches out to us using contact info we have on file it will group all that information into a single thread. However if that customer calls or emails us using contact info NOT on file it starts a new thread. I have two specific questions. 1) Is there a proactive way that we could automatically catch that the same person has reached out on different email. maybe a way to track the IP address of the computer they are using. 2) in cases where someone reached out using a different phone number can we attach or combine two different threads? As a customer service team it is getting confusing when we have to track the same issue over multiple different threads.

1
Oseas
5 months ago
I
Inter C12New Participant
asked in Contacts & Companies

Why do I have duplicate users?

I have duplicates of some users, all with the same email address. How did this happen? How can I fix it?

28
M
6 months ago
T
Toni
asked in Contacts & Companies

I need to download all activity for one customer, including the lifetime history of page views and visit time stamps. Is that possible?

We have a "customer" who is committing theft of IP. I am trying to download the entire history of this customer's time on the website, which I know is timestamped by Intercom but we are only shown a small snippet on the customer profile page. Does anyone know of any way to download a more complete history of customers? What I love about Intercom's tracking is it shows dates and times. This would be really helpful.

1
Oseas
6 months ago
U
User2397
asked in Contacts & Companies

How do I add a company?

Can I use www.make.com to create one? How do I edit details from the UI? It appears I cannot create a company? So I used www.make.com to add a company from a spreadsheet, but since its not associated with a contact I cannot view it. I don't know how to link a contact to a company through the UI either?  Any suggestions? 

1
Racheal
6 months ago
J
Jose C
asked in Contacts & Companies

Create a company in Intercom

How to create a company in Intercom? 

2
U
7 months ago
C
Chelsea WNew Participant
asked in Contacts & Companies

Can Customer Details be Modified?

Hello Everyone,  Our CSMs/OBCs often forward customer emails, which pull into Intercom as our company. We are trying to track chats per company, which skews those results. I tried updating the email address in the chat field, but the details stayed the same.  Is there a way to update the customer details?  Thanks!

1
Oseas
7 months ago
D
Drew P12
asked in Contacts & Companies

Is there a good reason we should not create new customer records as users (vs. leads)?

We have a lead gen process where consumers are providing us with qualification information so our customer success team can interact with them. We are using Zapier to feed this data into Intercom. We want to be able to crate events for these new customer records (such as Calendly events and the information from the lead form).  (As best we can tell), Zapier allows for the creation of events for Users but not for Leads. Looking at the Lead vs. User definition, Leads are a more accurate description of these consumers. However... if we can't use Zapier to append events to leads... is there a good reason we can't use User records to track these consumers?

1
Daniel M15
7 months ago
J
John J
asked in Contacts & Companies

How long does it take to receive an export of companies or contacts?

I submitted an export request for companies a few days ago and haven't received a notification in my email. I did another today to see if it was a fluke.

2
J
7 months ago
S
Sam D12
asked in Contacts & Companies

How can I archive/export conversations in bulk?

I would like to archive a large number of users but keep their conversations. Archiving a user causes the conversations to be lost. I can archive a single user conversation but I can't find a way to do it in bulk (10,000ish users)

2
V
7 months ago
U
User955
asked in Contacts & Companies

Can I hide contact information from teammates?

How can I hide the contacts details from agents. As we hire external temp agents, I would like to prevent agents from seeing the full names, emails and phone numbers of customers. Is this possible?

9
Milan
7 months ago
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