Hey @lisa b13​ 👋

Great question. You can open the “help” section of the messenger via JS API by using the Intercom('showSpace', 'help') command.

Intercom('showArticle', articleId) is used to open a specific article, rather than opening just the “help” section to view all the articles. ‘showSpace’ can also be used to open other sections (‘messages’, ‘tasks’ etc) by using

Intercom('showSpace', 'messages')

Intercom('showSpace', 'tasks')

Hope this helps 🙌