Customer FAQ | Community
Skip to main content

Customer FAQ

.

  • 87 Topics
  • 145 Replies
87 Topics
MyFitCoach
MyFitCoachNew Participant
asked in Customer FAQ
User feedback collection tools

Hey guys,I'm looking for a tool that will make it easier for me to collect, input and categorize user feedback. Currently I'm working with a dumb spreadsheet that is way too big to get useful insights out of.Do you know any tools or features that could help me?

4785
A
H
h.truongNew Participant
asked in Customer FAQ
Chrome not allowing 3rd party cookies

Hi all, I saw this post somewhat related to what i’m about to post it’s not the same. Essentially, Chrome is not allowing 3rd party cookies so I was wondering if there’s anything we need to take into account for Intercom as we’re a current Intercom customer.  Intercome’s error:> Chrome is moving towards a new experience that allows users to choose to browse without third-party cookies.

501
Shaq Payne
Intercom Team
G
GardnerCaitlinNew Participant
asked in Customer FAQ
Resending push notification request

Hi, I need to send a request to all of the users to ask their permission to allow push notifications from my company via intercom. Please tell me in detail exactly how to send this request.Thanks!

372
J
M
Magdalena KulaNew Participant
asked in Customer FAQ
Intercom tax residency certificate 2024

Hello, I need Intercom’s tax residency certificate for tax year 2024, could You help me? 

281
conor
Innovator ✨
M
Mercedes GleesonNew Participant
asked in Customer FAQ
Is it possible to remove the X from my Intercom post?

I would like to use the in-app “Post” functionality for a consent pop up, and therefore need the X in the top right removed.I’d ideally like the copy to read something like “By clicking I consent below, I consent to XYZ” and then I’d love a button below that says “I consent” or “I understand” or similar. Anyone got any clever, hacky ways I could achieve something like this in Intercom?Trying to save my Product team and Devs resources 😆 

481
Nathan Sudds
Top Expert ✨
J
Jessica CastanuelaNew Participant
asked in Customer FAQ
How do I change the preview line in an email?

Hello! Is it possible to create a custom preview line when composing an email that will show up in customer’s inboxes? I would like to edit this first line of text you see in your inbox next to the subject line to be different from the very first line of the actual email body’s text. 

61613
N
S
Steve StormoenNew Participant
asked in Customer FAQ
Error message when uploading image to Knowledge article: "There was an error uploading your file"

I’m a technical writer, new to Intercom and exploring its knowledge capabilities. I’m unable to upload new images or copy & paste images to my Knowledge articles — instead, I receive the error message “There was an error uploading your file” (and a prompt to try again, which doesn’t change anything).Can I get help resolving this issue? Thank you!Here’s an example: 

763
F
F
FundedNextNew Participant
asked in Customer FAQ
Is there any setting where customers will see the name of an agent, but internally within our organization, we will be able to see the original name?

Is there any setting where customers will see the name of an agent, but internally within our organization, we will be able to see the original name?

3542
Milan
Expert User ✨
S
Sean S13New Participant
asked in Customer FAQ
15 hours since opening a production outage support request - how to escalate?

I opened a support ticket 15+ hours ago and the intercom automated messenger provided me zero help.  Its automated bot said up to 5 hour response times.  Of course this is unacceptable when the issue is causing a production outage of my product but there is no way to escalate.I have emailed all the support and customer service emails I have ever dealt with and it seems like Intercom is just a shadow of a company run by FinAI now.  Are there people there that I can talk to?This is seriously a terrible demonstration of how their tech can help customer support teams.  It is an abysmal service from the customer's perspective.If anyone can guide me on how to escalate to a human at Intercom I would really appreciate it.  This is having a material impact on my business at this point. Update: There isn’t even a category from the pick list on this forum that fits my need.  Terrible experience.

331
mateusz.leszkiewicz
Intercom Team
B
bofaccountNew Participant
asked in Customer FAQ
Can I view my teammate emails

Hi Team, I have invited by the owner. So can I view list my teammate including their emails? Best regards,Manh

285
mateusz.leszkiewicz
Intercom Team
L
Lucy AndrewsNew Participant
asked in Customer FAQ
I am having a mental breakdown

Can you please turn our intercom back on? We support thousands of volunteers and charities, the finance team missed one small invoice of 16 dollars which we have paid today, we have paid for our account for the year until march 25 and all the accounts and invoices are update to date. Your system is now automated to deactivate it, but the fin bot will not reactivate it. Please reinstate our account now.   

984
L
L
Lisa B13New Participant
asked in Customer FAQ
How do you define "Last Seen"?

How do you define "Last Seen"?

11352
L
J
jahanzaibNew Participant
asked in Customer FAQ
Intercom::ResourceNotFound Exception: Resource Not FounD

@Nathan Sudds @Milan anyone can help  me regarding this issue:  first of all I created the lead on the intercom just like that:lead = @intercom.contacts.create(args)it successfully created the lead on the intercom and after that I want to update the lead on the intercom just like lead = find_lead(my_args[:lead_id])company_name = registration_info.company_name || ""company_website = registration_info.company_url || "" lead.name = registration_info.full_name.to_slead.custom_attributes = {"Company Name": company_name, "Company Website": company_website }@intercom.contacts.save(lead)and I got the lead id but when I am going to execute this line @intercom.contacts.save(lead)it gives me this error:@intercom.contacts.save(lead)| *** Intercom::ResourceNotFound Exception: Resource Not Foundalthough I get the lead through postman using the lead id and I got the lead but this shows Resource not found.please help me to fixed it.Regards

1401
Milan
Expert User ✨
Alicia Church
Alicia ChurchNew Participant
asked in Customer FAQ
Job opportunity

Hello, friends.  I am wondering if anyone has a link handy that will take me to Intercom’s employment opportunities?

1081
Larissa Alberti
Intercom Team
L
Lisa B13New Participant
asked in Customer FAQ
How can I get rid of the Intercom Branding?

How can I get rid of the Intercom Branding?

26087
Jacob Cox
Intercom Team
L
Lisa B13New Participant
asked in Customer FAQ
I'm very interested in the new AI Beta which uses Chat GPT, can you tell me a bit more about it please?

I'm very interested in the new AI Beta which uses Chat GPT, can you tell me a bit more about it please?

1515
M
J
Jill ChungNew Participant
asked in Customer FAQ
Intercom not showing on squarespace

Hello, Is anyone having trouble integrating Intercom with Squarespace?We’ve followed the instructions from the Help Center article, however, nothing is showing upon our website (www.growwithelm.io) . Web messenger is switched on and showing correctly from our customer platform. 

1114
Shauna
Intercom Team
S
Shauna O12New Participant
asked in Customer FAQ
How do I delete Ticket Attributes?

I created a few ticket attributes as test ones but I want to delete these now. How do I do that?

5483
D
L
Lisa B13New Participant
asked in Customer FAQ
Will a "seen" indicator be shown for group conversations?

Will a "seen" indicator be shown for group conversations?

502
A
S
Samvid SharmaNew Participant
posted in Customer FAQ
Unable to find User IDs by uploading CSV data

I have been trying to upload the User IDs via CSV file of 1k users but after multiple attempts getting a result of only 25 users on intercom, looking for help to resolve this

471
A
T
Transfer Galaxy MarketingNew Participant
asked in Customer FAQ
How do I right align text in an email template?

Hi,Is it possible to right align text in an email templates?Kind regards, Ava 

1762
T
L
Employee
Lisa B11Employee
asked in Customer FAQ
How often do you check Series entry rules?

How often do you check Series entry rules?

832
S
J
jeriNew Participant
posted in Customer FAQ
Personalized posts

Hi guys, new to intercom. We are looking to send out offers to over 2,000 merchants. These offers will vary from one merchant or customer to another, with a minimum amount and a maximum amount every merchant qualifies for. How can we send out these offers as post on intercom stating clearly the different range every merchant qualifies for.

490
J
O
osamanawaz50New Participant
asked in Customer FAQ
Inquiry on Intercom White Labeling Options

Dear Intercom Team,We are interested in white labeling options for Intercom. Can you provide information on customization possibilities, including our logo, colors, and visual elements? Is it possible to use our own domain? Can we remove or minimize Intercom branding in the user interface?Thank you for your attention. We look forward to your response.Best regards,Mary’s Team

7641
Racheal
Intercom Team
L
Lauren CampbellNew Participant
asked in Customer FAQ
Search Features

Are there ways for a user to use the search feature and offer more filtering options by using particular nomenclature/formatting to present more specific options? Adding quotations, adding a plus sign, or other features within Intercom that I can update within the articles themselves? Thanks for your help! 

1241
Jennifer K
Intercom Team
Ask a question
Terms & Conditions