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Hi, I need to send a request to all of the users to ask their permission to allow push notifications from my company via intercom. Please tell me in detail exactly how to send this request.Thanks!
Hello! Is it possible to create a custom preview line when composing an email that will show up in customer’s inboxes? I would like to edit this first line of text you see in your inbox next to the subject line to be different from the very first line of the actual email body’s text.
I’m a technical writer, new to Intercom and exploring its knowledge capabilities. I’m unable to upload new images or copy & paste images to my Knowledge articles — instead, I receive the error message “There was an error uploading your file” (and a prompt to try again, which doesn’t change anything).Can I get help resolving this issue? Thank you!Here’s an example:
Is there any setting where customers will see the name of an agent, but internally within our organization, we will be able to see the original name?
I opened a support ticket 15+ hours ago and the intercom automated messenger provided me zero help. Its automated bot said up to 5 hour response times. Of course this is unacceptable when the issue is causing a production outage of my product but there is no way to escalate.I have emailed all the support and customer service emails I have ever dealt with and it seems like Intercom is just a shadow of a company run by FinAI now. Are there people there that I can talk to?This is seriously a terrible demonstration of how their tech can help customer support teams. It is an abysmal service from the customer's perspective.If anyone can guide me on how to escalate to a human at Intercom I would really appreciate it. This is having a material impact on my business at this point. Update: There isn’t even a category from the pick list on this forum that fits my need. Terrible experience.
Hi Team, I have invited by the owner. So can I view list my teammate including their emails? Best regards,Manh
Can you please turn our intercom back on? We support thousands of volunteers and charities, the finance team missed one small invoice of 16 dollars which we have paid today, we have paid for our account for the year until march 25 and all the accounts and invoices are update to date. Your system is now automated to deactivate it, but the fin bot will not reactivate it. Please reinstate our account now.
How do you define "Last Seen"?
@Nathan Sudds @Milan anyone can help me regarding this issue: first of all I created the lead on the intercom just like that:lead = @intercom.contacts.create(args)it successfully created the lead on the intercom and after that I want to update the lead on the intercom just like lead = find_lead(my_args[:lead_id])company_name = registration_info.company_name || ""company_website = registration_info.company_url || "" lead.name = registration_info.full_name.to_slead.custom_attributes = {"Company Name": company_name, "Company Website": company_website }@intercom.contacts.save(lead)and I got the lead id but when I am going to execute this line @intercom.contacts.save(lead)it gives me this error:@intercom.contacts.save(lead)| *** Intercom::ResourceNotFound Exception: Resource Not Foundalthough I get the lead through postman using the lead id and I got the lead but this shows Resource not found.please help me to fixed it.Regards
Hello, friends. I am wondering if anyone has a link handy that will take me to Intercom’s employment opportunities?
How can I get rid of the Intercom Branding?
I'm very interested in the new AI Beta which uses Chat GPT, can you tell me a bit more about it please?
Hello, Is anyone having trouble integrating Intercom with Squarespace?We’ve followed the instructions from the Help Center article, however, nothing is showing upon our website (www.growwithelm.io) . Web messenger is switched on and showing correctly from our customer platform.
I created a few ticket attributes as test ones but I want to delete these now. How do I do that?
Will a "seen" indicator be shown for group conversations?
I have been trying to upload the User IDs via CSV file of 1k users but after multiple attempts getting a result of only 25 users on intercom, looking for help to resolve this
Hi,Is it possible to right align text in an email templates?Kind regards, Ava
How often do you check Series entry rules?
Hi guys, new to intercom. We are looking to send out offers to over 2,000 merchants. These offers will vary from one merchant or customer to another, with a minimum amount and a maximum amount every merchant qualifies for. How can we send out these offers as post on intercom stating clearly the different range every merchant qualifies for.
Dear Intercom Team,We are interested in white labeling options for Intercom. Can you provide information on customization possibilities, including our logo, colors, and visual elements? Is it possible to use our own domain? Can we remove or minimize Intercom branding in the user interface?Thank you for your attention. We look forward to your response.Best regards,Mary’s Team