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Answered

How can I get rid of the Intercom Branding?

  • 26 September 2022
  • 7 replies
  • 2397 views

How can I get rid of the Intercom Branding?

Best answer by Jacob Cox

Hi @Lars !

Are you talking about the ‘Powered by Intercom’ message in the Messenger? You can control that in the Messenger Settings menu under General Settings > Other Preferences

 

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7 replies

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  • Employee
  • 250 replies
  • September 26, 2022

Hey @lisa b13​ 👋

 

Certain subscriptions allow you to remove the Intercom branding from your Messenger. To remove branding, go to Messenger > Style your Messenger and toggle the On/Off slider 🙌

 


  • New Participant
  • 3 replies
  • January 16, 2024

The Intercom branding all of a sudden showed up again. But I don’t see the option to remove the branding in the Messenger settings anymore.


Jacob Cox
Intercom Team
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  • Sr. Technical Support Engineer
  • 441 replies
  • Answer
  • January 20, 2024

Hi @Lars !

Are you talking about the ‘Powered by Intercom’ message in the Messenger? You can control that in the Messenger Settings menu under General Settings > Other Preferences

 


  • New Participant
  • 3 replies
  • January 21, 2024

@Jacob Cox yes, but apparently it’s a paid feature now? This was definetely not the casse in the past...


Jacob Cox
Intercom Team
Forum|alt.badge.img+5
  • Sr. Technical Support Engineer
  • 441 replies
  • January 21, 2024

Hi @Lars !

It’s been a paid feature since I started working for Intercom 3 years ago. I can’t speak to the time before that, though.

It’s possible that you were previously on a subscription that included the ability to toggle it off and now you no longer are.


  • New Participant
  • 3 replies
  • January 21, 2024

@Jacob Cox that makes sense. But shouldn’t we be informed about such a change? How can I find out?


Jacob Cox
Intercom Team
Forum|alt.badge.img+5
  • Sr. Technical Support Engineer
  • 441 replies
  • January 21, 2024

@Lars Any subscription change would have been initiated on your organization’s end of things. Intercom wouldn’t change your subscription without consulting your team about it first.

If you have specific questions about your subscription, you’ll be best served by reaching out to the Support team via the Intercom Messenger in your workspace. That way they can dig into your specific plan details.


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