Skip to main content
Question

How do customers (end users) create a ticket?

  • December 15, 2022
  • 1 reply
  • 155 views

I want my customers to be able to create a ticket without opening a conversation.

Did this topic help you find an answer to your question?

1 reply

Shauna
Intercom Team
Forum|alt.badge.img+4
  • Intercom Team
  • 159 replies
  • December 15, 2022

Hey @shauna o12​ 👋🏼

 

Currently it's only possible for end users to create tickets by engaging with the Messenger to create a conversation with a Custom Bot to create a ticket or speaks with an agent to create a ticket.

 

I can definitely flag this with our Product team as a feature request 🚀 Share any feedback on this with us and it can be passed along to the team for you.


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings