How to integrate Switch with DialPad (telephony)

Question

We use DialPad for telephony. DialPad has told me that they require that in order to forward a number, it must be confirmed by calling and confirming with a response (like pressing 1). However, Switch simply texts, and does not call so I am unable to confirm email forwarding. Anyone have success yet?

User2159 · Accepted Answer

An Intercom employee was able to help me. First, they had to change the phone number to my personal phone number. Then I created a forward. Then, they set the phone number back. This was a one-time process to be able to verify my account due to a limitation DialPad has. The limitation is that they only allow you to confirm a forward via text, not voice. Thanks for following up.

Lisa B11 · Answer

Hey @user2159​&#128075; I'm not sure if it's possible, but let me check with the team and follow up with you soon &#128588;

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