We use DialPad for telephony. DialPad has told me that they require that in order to forward a number, it must be confirmed by calling and confirming with a response (like pressing 1). However, Switch simply texts, and does not call so I am unable to confirm email forwarding. Anyone have success yet?
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Hey @user2159 👋
I'm not sure if it's possible, but let me check with the team and follow up with you soon 🙌
Just wanted to circle back here, @user2159 , is it call forwarding or email forwarding you are looking to confirm?
An Intercom employee was able to help me. First, they had to change the phone number to my personal phone number. Then I created a forward. Then, they set the phone number back. This was a one-time process to be able to verify my account due to a limitation DialPad has. The limitation is that they only allow you to confirm a forward via text, not voice. Thanks for following up.
Ah brilliant, thanks so much for letting me know. Definitely good to know 🙌
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