Skip to main content
Question

In reporting, what's the difference between teammate and team assigned?

  • September 16, 2022
  • 1 reply
  • 74 views

In reporting, what's the difference between teammate and team assigned?
Did this topic help you find an answer to your question?

1 reply

Forum|alt.badge.img+5
  • Employee
  • 250 replies
  • September 16, 2022

Hey @lisa b13​ 👋

 

Great question! Teammate includes any conversations an individual has participated in, even if they are no longer assigned to that conversation. 

Teammate Assigned only includes conversations that are still assigned to that teammate. 

 

For example, if a Teammate responded to a conversation and then assigned the conversation to a different team, it would be included in the metrics for the Teammate and the Team Participated, however, it would not be included for Teammate Assigned or Team Assigned. Hope this makes sense 🙌

 


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings