Hello,
Is anyone having trouble integrating Intercom with Squarespace?
We’ve followed the instructions from the Help Center article, however, nothing is showing upon our website (www.growwithelm.io) . Web messenger is switched on and showing correctly from our customer platform.
Best answer by Shauna
Hey
I’ve gone ahead and opened a conversation with one of our support engineers to help you set this up - they will reach out to you as soon as they can 🙏🏼
Will update this answer with the resolution from the conversation 💡
+4Hey
From a quick look on your ‘screenshot’ - it doesn’t look like you’ve added the ‘APP_ID’ under the window.intercomsettings = { 👇🏼
If you do this, does the messenger appear for you? Let me know 🙂
Hi
Thank you for your response! And apologies for the delayed in getting back to you.
We tried adding the ‘APP_ID’ (please see below) with variations of “ “ / ‘ ‘ / no symbols included under the ‘window.intercomSettings’ but it still isn’t appearing for us 😔 are we still missing something?
Hey
From a quick look on your ‘screenshot’ - it doesn’t look like you’ve added the ‘APP_ID’ under the window.intercomsettings = { 👇🏼
If you do this, does the messenger appear for you? Let me know 🙂
Hi
+4Hey
I’ve gone ahead and opened a conversation with one of our support engineers to help you set this up - they will reach out to you as soon as they can 🙏🏼
Will update this answer with the resolution from the conversation 💡
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