Intercom not showing on squarespace

Question

Hello, Is anyone having trouble integrating Intercom with Squarespace?We’ve followed the instructions from the Help Center article, however, nothing is showing upon our website (www.growwithelm.io) . Web messenger is switched on and showing correctly from our customer platform.

Shauna · Accepted Answer

Hey @Jill Chung👋🏼 Apologies for the delay!I’ve gone ahead and opened a conversation with one of our support engineers to help you set this up - they will reach out to you as soon as they can 🙏🏼Will update this answer with the resolution from the conversation 💡

Shauna · Answer

Hey@Jill Chung👋🏼 Shauna here from Support!From a quick look on your ‘screenshot’ - it doesn’t look like you’ve added the ‘APP_ID’ under the window.intercomsettings = { 👇🏼If you do this, does the messenger appear for you? Let me know 🙂

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