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Answered

Intercom not showing on squarespace


Hello, 

Is anyone having trouble integrating Intercom with Squarespace?

We’ve followed the instructions from the Help Center article, however, nothing is showing upon our website (www.growwithelm.io) . Web messenger is switched on and showing correctly from our customer platform.

 

Best answer by Shauna

Hey @Jill Chung 👋🏼  Apologies for the delay! 

I’ve gone ahead and opened a conversation with one of our support engineers to help you set this up - they will reach out to you as soon as they can 🙏🏼


Will update this answer with the resolution from the conversation 💡

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4 replies

Shauna
Intercom Team
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  • Intercom Team
  • 159 replies
  • October 20, 2023

Hey@Jill Chung 👋🏼 Shauna here from Support! 

From a quick look on your ‘screenshot’ - it doesn’t look like you’ve added the ‘APP_ID’ under the window.intercomsettings = { 👇🏼

If you do this, does the messenger appear for you? Let me know 🙂


  • Author
  • New Participant
  • 2 replies
  • October 30, 2023

Hi @Shauna

Thank you for your response! And apologies for the delayed in getting back to you. 

We tried adding the ‘APP_ID’ (please see below) with variations of “ “ / ‘ ‘ / no symbols included under the ‘window.intercomSettings’ but it still isn’t appearing for us 😔 are we still missing something? 

 

 


  • Author
  • New Participant
  • 2 replies
  • November 7, 2023
Shauna wrote:

Hey@Jill Chung 👋🏼 Shauna here from Support! 

From a quick look on your ‘screenshot’ - it doesn’t look like you’ve added the ‘APP_ID’ under the window.intercomsettings = { 👇🏼

If you do this, does the messenger appear for you? Let me know 🙂

Hi @Shauna, I hope you’re well :) Just wondering if you had any thoughts on other areas to try?  We tried adding the ‘APP_ID’ (please see below) with variations of “ “ / ‘ ‘ / no symbols included under the ‘window.intercomSettings’ but it still isn’t appearing for us 😔 are we still missing something? 


Shauna
Intercom Team
Forum|alt.badge.img+4
  • Intercom Team
  • 159 replies
  • Answer
  • November 21, 2023

Hey @Jill Chung 👋🏼  Apologies for the delay! 

I’ve gone ahead and opened a conversation with one of our support engineers to help you set this up - they will reach out to you as soon as they can 🙏🏼


Will update this answer with the resolution from the conversation 💡


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