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Is there any setting where customers will see the name of an agent, but internally within our organization, we will be able to see the original name?

  • 25 May 2023
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Is there any setting where customers will see the name of an agent, but internally within our organization, we will be able to see the original name?

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Best answer by Jennifer K 30 May 2023, 12:18

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Hi @FundedNext 

Jennifer here from Intercom.

This is not possible. I’ll let our product team know this is a feature you’re eager for!
 
I know it may seem self explanatory, but as it's great for the Product team to be able to see why introducing particular features is so important, I'd love to know a little more on your use case here.
 

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