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Can a user reassign their conversation?

  • 19 October 2022
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K

Can customer reassign their ticket(s) to their colleague? For example, when they go on leave....

 

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Best answer by Racheal 21 October 2022, 02:22

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Racheal
Userlevel 4
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Hey @kasia k​ Racheal from the support team here 👋

 

Are we talking about the user reassigning their conversation? If so, that is not possible, but a great one for the @Product Wishlist​ . You could always add the other co-worker to the conversation to bring them in!

 

I hope this helps!

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