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Can a user reassign their conversation?

  • October 19, 2022
  • 1 reply
  • 68 views
K

Can customer reassign their ticket(s) to their colleague? For example, when they go on leave....

 

Best answer by Racheal

Hey @kasia k​ Racheal from the support team here 👋

 

Are we talking about the user reassigning their conversation? If so, that is not possible, but a great one for the @Product Wishlist​ . You could always add the other co-worker to the conversation to bring them in!

 

I hope this helps!

1 reply

Racheal
Intercom Team
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  • RachealIntercom Team
  • Customer Support Engineer
  • 512 replies
  • Answer
  • October 21, 2022

Hey @kasia k​ Racheal from the support team here 👋

 

Are we talking about the user reassigning their conversation? If so, that is not possible, but a great one for the @Product Wishlist​ . You could always add the other co-worker to the conversation to bring them in!

 

I hope this helps!


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