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Intercom Community

A place where you can ask questions, share knowledge, and get to know other Intercom customers

  • 115 Topics
  • 209 Replies
115 Topics
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Alex D.New Participant
asked in Intercom Community
Is it possible to change your username in the community?

It seems that connecting my intercom account to the community here has locked in my username. I’d rather not have my full name on posts, but it doesn’t seem like there’s a way to change my username. Is there any way to change it? For reference, I know that Gainsight (the community platform that the community is built on) has the option to use SSO and still let users choose their own usernames. Personally, I prefer that in communities than being forced to use whatever details are pulled across by the SSO. Thanks!

602
A
1 month ago
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Guillaume GraffNew Participant
asked in Intercom Community
Email - Manage Multilingual

Hello, We are about to add Germany to our French workspace. Any way to change the langage of what is display when we a customer receive an email: We would like to have it in German for German Inbox, French for French Inbox. Any workaround for this ? Thanks 

173
Jacques Reynolds
Intercom Team
20 days ago
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roofingNew Participant
asked in Intercom Community
How can I integrate for my mobile phone?

hi expert team,i recenty use my iphone mobile phone but non idia how can integrat my mobile api?

111
Nur Nahid
Super User ✨
1 month ago
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RaymondValentineNew Participant
asked in Intercom Community
Intercom Newbie - some general questions!

Hi everyone!I’m new to Intercom and have some questions which might come across as extremely basic.  I’m trying to send out a once off message to a select cohort, but Intercom continues to send this to people who match in the future. Is it possible to send this once only at that given time? I’m creating a series for new users who sign up. It has 7 touch points over 3 weeks. I want a user to exit the series when they make a purchase, and begin another series. The attribute is [is_customer: true]. Once this updates, I want them to exit the following engagements.  Has anyone integrated Intercom with Slack? I want to be notified in my slack channel when someone starts a conversation. Is this possible? What is an underrated feature on Intercom? (Just out of curiosity!)Thank you in advance. 

221
Milan
Expert User ✨
1 month ago
sanjeevmansotra
sanjeevmansotraNew Participant
asked in Intercom Community
How can I integrate Intercom into my existing customer support system ?

Hello community people, I introduce myself as Sanjeev Mansotra core educator and engineer. Help with my query!How can I integrate Intercom into my existing customer support system to streamline communication, automate responses, and provide personalized assistance while tracking user interactions in real-time?    

332
R
1 month ago
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User908New Participant
asked in Intercom Community
How to add a contact to 'CC' when sending an email using intercom php sdk ?

I am sending an email to a contact using intercom php sdk, i want to add one/multiple other contact(s) to 'CC' of this email. How i can do that?Also please guide me where to find these outgoing emails in intercom-dashboard ?

15765
D
2 months ago
Erin
ErinActive User
posted in Intercom Community
Hi

Hi Everyone, I am Erin. I just joined the community.

102
Erin
3 months ago
Nur Nahid
Super User ✨
Nur NahidSuper User ✨
asked in Intercom Community
What are some effective ways to use Intercom for improving customer engagement?

Hi everyone,I’m new to using Intercom and excited to explore its features. I’d love to hear from the community about some of the most effective ways you’ve used Intercom to engage with customers, especially when starting out.Any tips or examples would be greatly appreciated!

381
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3 months ago
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Daniel Fonseca, EA, CFENew Participant
posted in Intercom Community
Looking for advice as service firm considering Intercom as communication method

Hey all, I operate a service-based firm looking to build out more of a saas-like platform to provide services to small businesses and individuals. Usually, we utilize client portals that have no form of client communication capabilities or have their own internal client chat method. However, email tends to be impossible to utilize as a whole, and portal chats tend to have their own limitations and lack of access and automation. Having the clean and on-site messenger for desktop and mobile seems to be a much better experience. But I have questions for those who are more seasoned using Intercom to see if my thinking on how to use it makes sense in the long-term.So going to spit ball some questions I’m hoping others can provide feedback or insight on!Has any other service based companies moved to using Intercom as a direct to client communication tool? For example, instead of shooting an email, have it shoot a direct notification to the user thru Intercom. Has that been more preferred by 

271
bernice
Intercom Team
3 months ago
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James BradleyNew Participant
asked in Intercom Community
Help setting up intercom

Hey, we need help setting up workflows on our intercom system. We are using it in our app for customer support, we want to automate customer queries and using fin AI.

271
Emilygav
Intercom Team
3 months ago
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lifanActive User
asked in Intercom Community
Hire an Intercom expert to setup our workspace

Hello! I'm seeking someone experienced with setting up Intercom for customer support. If you have expertise in configuring Intercom for efficient customer service operations, please reach out. We're eager to streamline our support processes and would appreciate your help. Thanks!

831
Nathan Sudds
Expert User ✨
4 months ago
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Tyson MayneNew Participant
posted in Intercom Community
Looking for an Intercom Specialist

Hello! I am currently seeking an Intercom Specialist who possesses the expertise to assist me in optimizing the utilization of Intercom.

794
Diana Tripac
Intercom Team
5 months ago
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robin.nguyenNew Participant
asked in Intercom Community
Is it possible to display Full Page URL in Recent Page Views

In Intercom, under “Recent Page Views” on a User page,all the pages say about page title but if you hover on the info, you see the full page url.Can we update this title to be more specific without hovering on the info?

451
bernice
Intercom Team
5 months ago
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Donaldmartin578New Participant
asked in Intercom Community
QuickBooks Payroll Tax Table Not Updating : Help Needed

Hi everyone, I'm facing a critical issue with QuickBooks. Despite having an active internet connection and attempting manual updates, the payroll tax table isn't updating. This problem is crucial for our payroll accuracy and compliance. I urgently need your help to troubleshoot and resolve this issue. Any suggestions on forcing updates or fixing connectivity problems with QuickBooks would be greatly appreciated.

1001
mateusz.leszkiewicz
Intercom Team
6 months ago
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vyenNew Participant
asked in Intercom Community
Dynamically Inserting External Links on Contact Page

 How can I dynamically insert an external link in the user ID field on the contact page, so that clicking on it directs to another website?

521
bernice
Intercom Team
7 months ago
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mikeariyoNew Participant
asked in Intercom Community
RN iOS pod install error

Hi guys, I’m currently setting up on my react native project. And after going through the Android steps, I’m attempting to run `pos install` in my ios folder. (Since I’m running a React Native version of 0.70.5, the package should be linked automatically according to docs. However i keep getting this error, ~ which suggests that the package. Would appreciate some support on this.  

1891
aykut.aydin
Employee
9 months ago
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Erik Jon DunwellNew Participant
asked in Intercom Community
Desperate for help getting phone system, SMS, email, and fax systems up and running at 100%....

Hello, please understand that I have a few big issues on hand here, so I will explain a couple items first, then you can reply, then I am normally prompt to reply back.  I am a small human rescue nonprofit.  My VOIP/fax/SMS provider went totally out of business 2 days ago; not one bit of notice.  Everyone tells me to go with Intercom all the way, but honestly, until today, I had never looked at a portal that has as many options as you.  Which is great, I am not complaining. Is there a kind person, community leader that would help me get these various service on board today, ASAP?  I cannot operate with no forms of communication available to my clients.  HIPAA compliancy is a huge thing and if my total communications package is doomed, then I have 48 hours to bring up an entirely new system - thanks to the many federal communications guidelines that are imposed on nonprofits like me.Let me explain also that I am hearing impaired, so I am allowed to post a public email so people on this

611
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Intercom Team
10 months ago
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hablasNew Participant
asked in Intercom Community
Can you recover data on a deleted team? (not a teammate or article but rather an "inbox")

A team “inbox” has been deleted and data from when that team was active needs to be recovered, is this possible? This happened within 7 days. 

371
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Intercom Team
11 months ago
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PauloNew Participant
asked in Intercom Community
Why is it a nightmare to change your Intercom plan? I don't want to talk to the "Sales team".

Two weeks ago I wanted to segment my leads and add a Calendly integration, ok, I had to use the Support Pro plan for that, no problem. At that exact moment, I already wanted to upgrade. If there were a button to pay more and upgrade me I would happily do it immediately.But no, there wasn't a button to upgrade; there was a button to "TALK WITH SALES TEAM".How unbearable. I asked the woman to upgrade, but she wanted to make a sales call. Omg, NO! I don't want a sales call! I was already using the feature and just wanted to confirm my upgrade. "Please upgrade me, miss." My upgrade was not done.The worst happened. 2 weeks passed, the trial ended. The feature I was using stopped working and disrupted my processes. And the UPGRADE hasn't been done yet!I've been through two more salespeople, and still nothing. Seriously, what the hell is this?Everything could have been resolved with the push of a button! But no, they did it by assigning me to thousands of sellers—a nightmare. I started thinki

671
Jacob Cox
Intercom Team
1 year ago
augustogiavedoni
augustogiavedoniNew Participant
asked in Intercom Community
Who's maintaining the intercom-node repository?

Hi there! Approximately three weeks ago I submitted a PR to add a missing feature to the SDK for Node.JS but I think the repo. isn’t getting much attention lately. Is there a way to contact the maintainers of the code? Thanks in advance!

634
augustogiavedoni
1 year ago
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gk085New Participant
asked in Intercom Community
Can we use Google Tag Manager to incremental count in intercom

Hey ,I have a use case that I'm not sure intercom can fully satisfy.I have GTM and Google analytic ,where I am tracking a count who clicked on payment button . So far our requirement is full filled . Now we want same count need to store on intercom with , user name ,email and payment , payment count must increase if same user click on multiple time . our purpose of doing this will be show some banner / tour when payment count is 1.Would anyone be able to help ? 

651
Jacob Cox
Intercom Team
1 year ago
Diego Maury
Diego MauryNew Participant
posted in Intercom Community
Lead magnet feedback

I would appreciate the opportunity to receive feedback on the workflow I've just implemented on my website. The goal is to use it as a lead magnet. So, please share your thoughts and insights, taking into consideration that it is currently in both German and English. I hope you understand it well. URL: https://diegomaury.mx/hacksureste/documentos-y-plantillas Also I have other workflows in other pages of https://diegomaury.mx

1420
Diego Maury
1 year ago
S
SelvamConnector
asked in Intercom Community
Time Zone-Based Routing Issue Impacting Customer Access

Hi,We are currently facing a significant issue related to time zone discrepancies that is affecting customer access to our contact center services.Our contact center is based in Melbourne, with operational hours set from 9:00 AM to 7:00 PM local Melbourne time. However, due to the diverse time zones across Australia, customers from different regions, such as Perth, are encountering difficulties reaching us at suitable times. The time difference between Melbourne and Perth is approximately 2 hours.To enhance customer experience, we urgently need a solution for dynamically routing customer interactions based on their local time and our operational hours. This issue significantly affects our ability to deliver efficient customer service to clients across Australia.Your assistance in addressing this matter promptly is greatly appreciated.

742
S
1 year ago
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Adina ChelminskyNew Participant
asked in Intercom Community
Need to hire an expert

Hi! I know I am subutilizing Intercom. Need to hire an expert to design my inbox, fin, bots, etc to make the most out of my subscription.TIA

791
Eden
Employee
1 year ago
Lê Vũ Diệu Linh
Lê Vũ Diệu LinhNew Participant
asked in Intercom Community
Community

I already use Intercom and build up 1 help center site, now i want create new community like community site of Intercom for customer ask something about my product. Can i do that?

981
Racheal
Intercom Team
1 year ago
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