Intercom Community

A place where you can ask questions, share knowledge, and get to know other Intercom customers

  • 96 Topics
  • 175 Replies

96 Topics

augustogiavedoni
augustogiavedoniNew Participant
asked in Intercom Community

Who's maintaining the intercom-node repository?

Hi there! Approximately three weeks ago I submitted a PR to add a missing feature to the SDK for Node.JS but I think the repo. isn’t getting much attention lately. Is there a way to contact the maintainers of the code? Thanks in advance!

0
augustogiavedoni
5 days ago
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gk085New Participant
asked in Intercom Community

Can we use Google Tag Manager to incremental count in intercom

Hey ,I have a use case that I'm not sure intercom can fully satisfy.I have GTM and Google analytic ,where I am tracking a count who clicked on payment button . So far our requirement is full filled . Now we want same count need to store on intercom with , user name ,email and payment , payment count must increase if same user click on multiple time . our purpose of doing this will be show some banner / tour when payment count is 1.Would anyone be able to help ? 

1
Jacob Cox
1 month ago
Diego Maury
Diego MauryNew Participant
posted in Intercom Community

Lead magnet feedback

I would appreciate the opportunity to receive feedback on the workflow I've just implemented on my website. The goal is to use it as a lead magnet. So, please share your thoughts and insights, taking into consideration that it is currently in both German and English. I hope you understand it well. URL: https://diegomaury.mx/hacksureste/documentos-y-plantillas Also I have other workflows in other pages of https://diegomaury.mx

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Diego Maury
2 months ago
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SelvamNew Participant
asked in Intercom Community

Time Zone-Based Routing Issue Impacting Customer Access

Hi,We are currently facing a significant issue related to time zone discrepancies that is affecting customer access to our contact center services.Our contact center is based in Melbourne, with operational hours set from 9:00 AM to 7:00 PM local Melbourne time. However, due to the diverse time zones across Australia, customers from different regions, such as Perth, are encountering difficulties reaching us at suitable times. The time difference between Melbourne and Perth is approximately 2 hours.To enhance customer experience, we urgently need a solution for dynamically routing customer interactions based on their local time and our operational hours. This issue significantly affects our ability to deliver efficient customer service to clients across Australia.Your assistance in addressing this matter promptly is greatly appreciated.

2
S
3 months ago
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Adina ChelminskyNew Participant
asked in Intercom Community

Need to hire an expert

Hi! I know I am subutilizing Intercom. Need to hire an expert to design my inbox, fin, bots, etc to make the most out of my subscription.TIA

1
Eden
5 months ago
Lê Vũ Diệu Linh
Lê Vũ Diệu LinhNew Participant
asked in Intercom Community

Community

I already use Intercom and build up 1 help center site, now i want create new community like community site of Intercom for customer ask something about my product. Can i do that?

1
Racheal
5 months ago
Diana Tripac
Diana TripacSenior Community Program Manager
posted in Intercom Community

Feedback needed from Intercom customers- SDRs/ BDRs

Are there any SDRs or BDRs on here who would be happy to help out this user on LinkeIn? They're looking for some feedback from Intercom customers in those type of roles 

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Diana Tripac
6 months ago
C
Carmen McGradyNew Participant
asked in Intercom Community

How to roll-out Intercom to customers

Hi everyone, I am new to using Intercom (like 1 month in) and I am curious as to how you have rolled out Intercom to your customers. Did you use a Beta group? 

3
Daniel M15
7 months ago
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User1417New Participant
asked in Intercom Community

How to Track Visitor Pages and Use the Data in Intercom

Hello everyone,I'm wondering if there's a way to capture a visitor's current page as an attribute in Intercom. Specifically, I'd like to be able to track which pages a visitor has visited on our website, and use that information to personalize their messaging experience.I know that Intercom tracks pageviews by default, but I'm not sure if there's a way to capture the specific URL of the page a visitor is currently on. Ideally, I'd like to be able to use this information in custom data attributes or segments.Has anyone figured out a way to do this? I've tried looking through the Intercom API documentation and support articles, but haven't been able to find a clear answer.Any insights or advice would be much appreciated. Thank you!🙏

1
Oseas
7 months ago
U
User1454New Participant
posted in Intercom Community

WhatsApp Lead without Phone number

Hi,I connected my facebook business WhatsApp account with Intercom. The message is getting received in the intercom, and I can respond. But the user data for the incoming conversation creates a lead with no phone number in the data.  All I see in user data is the name of the person and a user-id field filled with Whatsapp------- some random mix of alphanumerics. Is it working as intended? Should it not fetch the number of the person who sent a message in the data? Also, if I try to start a Separate NEW conversation with this lead, I cannot do so, as I do not have the number.

0
U
9 months ago
J
Jamie GConnector
asked in Intercom Community

Feature Request

I have a couple of feature requests. First one is a small one but a small UI change each of my teammates ran into. It would be nice to be in the Inbox and not have to be "stuck" in a chat, meaning you have to be viewing any active chats when in that window. There have been many times when me and my co-workers clicked the Close button on the chat thinking it would just close the window.Second, It would be nice to have an exact timestamp on the chat messages because anything over an hour just specifies the timestamp in hours or days which is not very helpful for reviewing chat times for certain purposes.

4
J
11 months ago
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User2083New Participant
asked in Intercom Community

Why am I getting a "User Not Found" error when testing my mapping from Segment?

mapping:I'm trying to add intercom as a destination from Segment, to send data about users signing up. My goal is to use "Sign up" events as a trigger for sending outbound emails in Intercom. In Segment, I've added Intercom Cloud Mode (Actions) as the destination.  This is the error I'm getting when sending a test event (response from Intercom Cloud Mode):{"type":"error.list","request_id":"0004a9f3p9cnvnicnu0g","errors":[{"code":"not_found","message":"User Not Found"}]} this is the test event:{ "channel": "server", "context": { "library": { "name": "analytics-java", "version": "3.3.1" } }, "integrations": {}, "messageId": "4b5e747e-4df9-42f9-a8a6-eb890815b8cc", "originalTimestamp": "2022-12-01T18:27:52.103Z", "projectId": "3nsx

1
Racheal
11 months ago
N
NandiniActive User
asked in Intercom Community

How to populate last seen values from Intercom to Google Sheet?

I have a set of email IDs that I maintain in a Google sheet. When I trigger I want the value of last seen to be updated to a Google sheet? Is it possible?

11
J
1 year ago
S
Samantha SNew Participant
asked in Intercom Community

Does Intercom plan to release a community forum product?

I'd love to have the option of creating a similar forum than this one for our company! Is this something planned in your Roadmap? Speaking of Roadmap, do you have one to share with us? Thanks!

2
S
1 year ago
D
Dale MNew Participant
asked in Intercom Community

Is there a way for us to integrate the Timer of Time Doctor 2 in our Inbpx?

Ever since the update of the Intercom Inbox, our Timer wasn't there. We are having some delays in receiving our inbound chats as well on our website.

1
Shauna
1 year ago
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Chris SNew Participant
asked in Intercom Community

Is there anyway to connect intercom to twilio? I would like to connect the two so that support center operators can send SMS from inside intercom

Is there anyway to connect intercom to twilio? I would like to connect the two so that support center operators can send SMS from inside intercom

1
Daniel M15
1 year ago
K
Kasia KNew Participant
asked in Intercom Community

Can a user reassign their conversation?

Can customer reassign their ticket(s) to their colleague? For example, when they go on leave.... 

1
Racheal
1 year ago
A
Anita HNew Participant
asked in Intercom Community

There are spacer elements in this email. Why do they seem to be removed for some recipients?

How can we make our emails more consistent in their look with space under our logo. The images below are the same email as received by two different users. Thank you! 

1
P
1 year ago
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Julie WNew Participant
asked in Intercom Community

How do I unsubscribe contacts in bulk (ie. everyone from a certain client)?

How do I unsubscribe contacts in bulk (ie. everyone from a certain client)?

2
J
1 year ago
S
Saurabh ANew Participant
asked in Intercom Community

Salesforce to Intercom Contact/Account sync

I have setup the Salesforce Intercom app integration. However I am not able to understand why the integration is not syncing the following

2
Daniel M15
1 year ago
Kevin Bendixen
Top Expert
Kevin BendixenTop Expert
asked in Intercom Community

Interconnected doesn't know I'm logged in

It looks like Intercom doesn't know that I'm already logged in. Noticed this a few days ago, it still wants me to join the community even though I'm already logged in. Was anything changed?  

1
Diana Tripac
1 year ago
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User1261New Participant
asked in Intercom Community

How to automate the rule?

Does anybody know if there is a way to set up a rule that will automatically mark the start date and end date (properties) based on some actions (changing the stage of a project)?

1
M
1 year ago
U
User250New Participant
asked in Intercom Community

Is Interconnected an Intercom product?

Are you offering interconnected as product in your intercom portfolio?

2
I
1 year ago
U
User393Connector
asked in Intercom Community

Does anyone have experience with gamification w/intercom or recommendations around gamification in general?

We are researching how gamification could uplevel our work environment. The goal is to recognize outstanding employees work as well as have some fun with the added bonus of encouraging excellence.

3
L
1 year ago
Г
ГеоргийNew Participant
asked in Intercom Community

Will Intercom be blocked in Russia?

Hello! Is there a possibility that Intercom will be blocked on the territory of Russia?

1
Eric Fitz
1 year ago
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