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Intercom Community

A place where you can ask questions, share knowledge, and get to know other Intercom customers

  • 125 Topics
  • 236 Replies
125 Topics
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Alex D.New Participant
asked in Intercom Community
Is there a way to adjust the position of the messenger on mobile devices?

It seems that connecting my intercom account to the community here has locked in my username. I’d rather not have my full name on posts, but it doesn’t seem like there’s a way to change my username. Is there any way to change it? For reference, I know that Gainsight (the community platform that the community is built on) has the option to use SSO and still let users choose their own usernames. Personally, I prefer that in communities than being forced to use whatever details are pulled across by the SSO. Thanks!

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mateusz.leszkiewicz
Intercom Team
prakashhindujageneva
prakashhindujagenevaNew Participant
asked in Intercom Community
Prakash Hinduja Switzerland : How can I sync my website with my social media accounts?

Dear Team,I’m Prakash Hinduja from Switzerland, I'm a Consultant and Advisor, I’m exploring ways to sync my website with my social media accounts to streamline content sharing and enhance engagement. As part of this initiative, I would appreciate your suggestions on the most effective methods or tools you’ve used or come across. RegardsPrakash Hinduja Switzerland 

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prakashhindujageneva
prakashhindujageneva
prakashhindujagenevaNew Participant
posted in Intercom Community
Prakash Hinduja Geneva, Switzerland : Consultant and Advisor

Hello everyone, I’m Prakash Hinduja, a financial strategist based in Geneva, Switzerland. With a deep passion for the latest technologies and their potential to transform industries, I’m excited to join this group. I look forward to exchanging insights, learning from fellow members, and exploring how emerging tech can be harnessed to drive forward-thinking financial strategies. RegardsPrakash Hinduja Geneva, Switzerland 

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Ryan Parker
Intercom Team
ajayhinduja25
ajayhinduja25New Participant
asked in Intercom Community
Ajay Hinduja Geneva, Switzerland : Can I use Intercom to manage email newsletters for my users?

Hi everyone,I’m Ajay Hinduja from Geneva, Switzerland, can I use Intercom to manage and send email newsletters to my users?I’m considering using Intercom not just for support and messaging, but also for regular newsletters and updates. I'd really appreciate your suggestions or insights. RegardsAjay Hinduja Geneva, Switzerland

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Adam Warden
Innovator ✨
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Melinda BrownNew Participant
asked in Intercom Community
We are receiving duplicate Emails in Intercom. Is anyone else having this issue?

When a user replies to an email notification from Intercom Messenger, the email is duplicated. Has anyone found the cause and a solution to this issue? 

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darioschiraldi25
darioschiraldi25New Participant
asked in Intercom Community
Dario Schiraldi : How can I integrate API in My Travel Website?

Hi everyone,I'm Dario Schiraldi, CEO of Travel Works, based in Dubai. I’m currently exploring ways to enhance our travel platform with more dynamic features, and I'm looking into integrating APIs for flights, hotels, car rentals, and possibly experiences.I’d love to hear about your experiences—what worked, what didn’t, and any tips you can share. RegardsDario Schiraldi  

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darioschiraldi25
kimayakapoor
kimayakapoorNew Participant
posted in Intercom Community
Kimaya Kapoor: What Are Your Best Practices for Using Intercom Effectively?

Hello, Intercom Community!I’m Kimaya Kapoor, and I'm excited to engage with fellow users of Intercom! As we all know, Intercom is a powerful tool for customer engagement, but with so many features available, it can sometimes be overwhelming to determine the best ways to utilize it.I’d love to hear from you: What are your best practices for using Intercom effectively? Are there specific strategies or features that you find most beneficial in enhancing user experience, optimizing onboarding, or boosting customer support?Let’s share our insights and learn from one another to make the most out of this fantastic platform!Looking forward to your thoughts!Best,Kimaya Kapoor

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Ryan Parker
Intercom Team
Will P
Will PNew Participant
posted in Intercom Community
Looking for a Support Operations Specialist with deep Intercom expertise!

Hey Intercom community! 👋Boulevard is hiring a Support Operations Specialist, and I thought this might be the perfect place to find someone with the right skill set.We’re looking for someone with strong experience in Intercom, Fin AI, and Custom Answers to help us scale our support operations and optimize our customer experience. If you love working with automation, AI-driven chat support, and improving workflows in a high-growth SaaS environment, this could be a great fit!Why Join Boulevard?🚀 We’re a fast-growing company empowering appointment-based, self-care businesses with a modern, user-friendly platform.🏡 Fully remote role (US-based).💰 Competitive salary ($65,450 - $93,500) with great benefits, including 401(k) match, flexible PTO, and equity.🤖 You’ll get to work hands-on with Intercom’s Fin AI Chat Bot, automation rules, and integrations with Salesforce, Jira, and Zapier.Who We’re Looking For:✅ 2+ years in Support Operations (or similar).✅ Strong Intercom expertise (especia

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Shaq Payne
Intercom Team
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Daniel Fonseca, EA, CFENew Participant
posted in Intercom Community
Looking for advice as service firm considering Intercom as communication method

Hey all, I operate a service-based firm looking to build out more of a saas-like platform to provide services to small businesses and individuals. Usually, we utilize client portals that have no form of client communication capabilities or have their own internal client chat method. However, email tends to be impossible to utilize as a whole, and portal chats tend to have their own limitations and lack of access and automation. Having the clean and on-site messenger for desktop and mobile seems to be a much better experience. But I have questions for those who are more seasoned using Intercom to see if my thinking on how to use it makes sense in the long-term.So going to spit ball some questions I’m hoping others can provide feedback or insight on!Has any other service based companies moved to using Intercom as a direct to client communication tool? For example, instead of shooting an email, have it shoot a direct notification to the user thru Intercom. Has that been more preferred by 

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RobertYoungNew Participant
asked in Intercom Community
How to Export Intercom Data to Google BigQuery?

We’re trying to export Intercom data to Google BigQuery to run more advanced analytics. Right now, we can only view basic reports in Intercom, but we want to analyze conversation trends, response times, and customer behavior alongside other data in BigQuery.Ideally, we need a way to:Regularly sync Intercom conversations, user attributes, and events into BigQuery. Structure the data properly so it’s easy to query. Avoid manual exports and keep everything automated. What’s the best approach to get this data into BigQuery?

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Julie WNew Participant
asked in Intercom Community
How do I unsubscribe contacts in bulk (ie. everyone from a certain client)?

How do I unsubscribe contacts in bulk (ie. everyone from a certain client)?

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darioschiraldi99
darioschiraldi99New Participant
posted in Intercom Community
Introduction: Dario Schiraldi – Software Developer from Italy, Now Live in Dubai

Hello everyone,I’m Dario Schiraldi, a software developer originally from Italy, now living in Dubai. I specialize in building scalable applications and working across both front-end and back-end technologies. With experience in languages like Python, JavaScript, and Java, I enjoy tackling complex problems and creating innovative solutions. I’m always looking to expand my knowledge and stay updated with the latest trends in software development.I’m excited to join this community, exchange ideas, and learn from fellow developers. Looking forward to connecting with you all!Best regards,Dario Schiraldi

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Ryan Parker
Intercom Team
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MaryNew Participant
asked in Intercom Community
OTP

Hello, my team and I have been trying to send OTPs through WhatsApp using Intercom, but we haven’t been successful. Since we are in Latin America, we’ve noticed that WhatsApp has a much higher adoption rate, making it a better channel for OTP delivery.Has anyone successfully implemented this? If so, could you share any tips or best practices?

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Erin
ErinActive User
posted in Intercom Community
Hi

Hi Everyone, I am Erin. I just joined the community.

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RaymondValentineNew Participant
asked in Intercom Community
Intercom Newbie - some general questions!

Hi everyone!I’m new to Intercom and have some questions which might come across as extremely basic.  I’m trying to send out a once off message to a select cohort, but Intercom continues to send this to people who match in the future. Is it possible to send this once only at that given time? I’m creating a series for new users who sign up. It has 7 touch points over 3 weeks. I want a user to exit the series when they make a purchase, and begin another series. The attribute is [is_customer: true]. Once this updates, I want them to exit the following engagements.  Has anyone integrated Intercom with Slack? I want to be notified in my slack channel when someone starts a conversation. Is this possible? What is an underrated feature on Intercom? (Just out of curiosity!)Thank you in advance. 

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User1709New Participant
posted in Intercom Community
Intercom Inbox New Font

Hello Intercom community! For those of you working in the Inbox, you may have noticed that Intercom recently changed their font choice to a typewriter-like font looking like this:   This new font also impacted the left side of the inbox where inbox numbers are mentioned. Unfortunately, the font they choose has a 0 with a . in the middle. Below is a screenshot showing the old 0 versus the new: When you’re zoomed out and looking at the page in full, those new 0’s look an awful lot like 8s, leading to our team having to double check inboxes, etc.Just curious to know if anyone else out there is not thrilled about this change and would like to see them revert back to the original font, which was much better/easier to read and causes less confusion. Thanks!

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Radames Cruz
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Guillaume GraffNew Participant
asked in Intercom Community
Email - Manage Multilingual

Hello, We are about to add Germany to our French workspace. Any way to change the langage of what is display when we a customer receive an email: We would like to have it in German for German Inbox, French for French Inbox. Any workaround for this ? Thanks 

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Jacques Reynolds
Intercom Team
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roofingNew Participant
asked in Intercom Community
How can I integrate for my mobile phone?

hi expert team,i recenty use my iphone mobile phone but non idia how can integrat my mobile api?

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Nur Nahid
Super User ✨
sanjeevmansotra
sanjeevmansotraNew Participant
asked in Intercom Community
How can I integrate Intercom into my existing customer support system ?

Hello community people, I introduce myself as Sanjeev Mansotra core educator and engineer. Help with my query!How can I integrate Intercom into my existing customer support system to streamline communication, automate responses, and provide personalized assistance while tracking user interactions in real-time?    

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Nur Nahid
Super User ✨
Nur NahidSuper User ✨
asked in Intercom Community
What are some effective ways to use Intercom for improving customer engagement?

Hi everyone,I’m new to using Intercom and excited to explore its features. I’d love to hear from the community about some of the most effective ways you’ve used Intercom to engage with customers, especially when starting out.Any tips or examples would be greatly appreciated!

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Innovator ✨
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James BradleyNew Participant
asked in Intercom Community
Help setting up intercom

Hey, we need help setting up workflows on our intercom system. We are using it in our app for customer support, we want to automate customer queries and using fin AI.

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Emilygav
Intercom Team
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lifanActive User
asked in Intercom Community
Hire an Intercom expert to setup our workspace

Hello! I'm seeking someone experienced with setting up Intercom for customer support. If you have expertise in configuring Intercom for efficient customer service operations, please reach out. We're eager to streamline our support processes and would appreciate your help. Thanks!

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Nathan Sudds
Top Expert ✨
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Tyson MayneNew Participant
posted in Intercom Community
Looking for an Intercom Specialist

Hello! I am currently seeking an Intercom Specialist who possesses the expertise to assist me in optimizing the utilization of Intercom.

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Diana Tripac
Intercom Team
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robin.nguyenNew Participant
asked in Intercom Community
Is it possible to display Full Page URL in Recent Page Views

In Intercom, under “Recent Page Views” on a User page,all the pages say about page title but if you hover on the info, you see the full page url.Can we update this title to be more specific without hovering on the info?

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bernice
Intercom Team
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Donaldmartin578New Participant
asked in Intercom Community
QuickBooks Payroll Tax Table Not Updating : Help Needed

Hi everyone, I'm facing a critical issue with QuickBooks. Despite having an active internet connection and attempting manual updates, the payroll tax table isn't updating. This problem is crucial for our payroll accuracy and compliance. I urgently need your help to troubleshoot and resolve this issue. Any suggestions on forcing updates or fixing connectivity problems with QuickBooks would be greatly appreciated.

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mateusz.leszkiewicz
Intercom Team
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