Intercom Community

A place where you can ask questions, share knowledge, and get to know other Intercom customers

  • 90 Topics
  • 170 Replies

90 Topics

Diana Tripac
Diana TripacCommunity Manager
posted in Intercom Community

Feedback needed from Intercom customers- SDRs/ BDRs

Are there any SDRs or BDRs on here who would be happy to help out this user on LinkeIn? They're looking for some feedback from Intercom customers in those type of roles 

0
Diana Tripac
10 days ago
C
Carmen McGradyNew Participant
asked in Intercom Community

How to roll-out Intercom to customers

Hi everyone, I am new to using Intercom (like 1 month in) and I am curious as to how you have rolled out Intercom to your customers. Did you use a Beta group? 

3
Daniel M15
1 month ago
U
User1417New Participant
asked in Intercom Community

How to Track Visitor Pages and Use the Data in Intercom

Hello everyone,I'm wondering if there's a way to capture a visitor's current page as an attribute in Intercom. Specifically, I'd like to be able to track which pages a visitor has visited on our website, and use that information to personalize their messaging experience.I know that Intercom tracks pageviews by default, but I'm not sure if there's a way to capture the specific URL of the page a visitor is currently on. Ideally, I'd like to be able to use this information in custom data attributes or segments.Has anyone figured out a way to do this? I've tried looking through the Intercom API documentation and support articles, but haven't been able to find a clear answer.Any insights or advice would be much appreciated. Thank you!🙏

1
Oseas
1 month ago
U
User1454
posted in Intercom Community

WhatsApp Lead without Phone number

Hi,I connected my facebook business WhatsApp account with Intercom. The message is getting received in the intercom, and I can respond. But the user data for the incoming conversation creates a lead with no phone number in the data.  All I see in user data is the name of the person and a user-id field filled with Whatsapp------- some random mix of alphanumerics. Is it working as intended? Should it not fetch the number of the person who sent a message in the data? Also, if I try to start a Separate NEW conversation with this lead, I cannot do so, as I do not have the number.

0
U
3 months ago
J
Jamie G
asked in Intercom Community

Feature Request

I have a couple of feature requests. First one is a small one but a small UI change each of my teammates ran into. It would be nice to be in the Inbox and not have to be "stuck" in a chat, meaning you have to be viewing any active chats when in that window. There have been many times when me and my co-workers clicked the Close button on the chat thinking it would just close the window.Second, It would be nice to have an exact timestamp on the chat messages because anything over an hour just specifies the timestamp in hours or days which is not very helpful for reviewing chat times for certain purposes.

4
J
4 months ago
U
User2083
asked in Intercom Community

Why am I getting a "User Not Found" error when testing my mapping from Segment?

mapping:I'm trying to add intercom as a destination from Segment, to send data about users signing up. My goal is to use "Sign up" events as a trigger for sending outbound emails in Intercom. In Segment, I've added Intercom Cloud Mode (Actions) as the destination.  This is the error I'm getting when sending a test event (response from Intercom Cloud Mode):{"type":"error.list","request_id":"0004a9f3p9cnvnicnu0g","errors":[{"code":"not_found","message":"User Not Found"}]} this is the test event:{ "channel": "server", "context": { "library": { "name": "analytics-java", "version": "3.3.1" } }, "integrations": {}, "messageId": "4b5e747e-4df9-42f9-a8a6-eb890815b8cc", "originalTimestamp": "2022-12-01T18:27:52.103Z", "projectId": "3nsx

1
Racheal
5 months ago
N
NandiniKnown Participant
asked in Intercom Community

How to populate last seen values from Intercom to Google Sheet?

I have a set of email IDs that I maintain in a Google sheet. When I trigger I want the value of last seen to be updated to a Google sheet? Is it possible?

11
J
6 months ago
S
Samantha S
asked in Intercom Community

Does Intercom plan to release a community forum product?

I'd love to have the option of creating a similar forum than this one for our company! Is this something planned in your Roadmap? Speaking of Roadmap, do you have one to share with us? Thanks!

2
S
6 months ago
D
Dale M
asked in Intercom Community

Is there a way for us to integrate the Timer of Time Doctor 2 in our Inbpx?

Ever since the update of the Intercom Inbox, our Timer wasn't there. We are having some delays in receiving our inbound chats as well on our website.

1
Shauna
6 months ago
C
Chris S
asked in Intercom Community

Is there anyway to connect intercom to twilio? I would like to connect the two so that support center operators can send SMS from inside intercom

Is there anyway to connect intercom to twilio? I would like to connect the two so that support center operators can send SMS from inside intercom

1
Daniel M15
6 months ago
K
Kasia K
asked in Intercom Community

Can a user reassign their conversation?

Can customer reassign their ticket(s) to their colleague? For example, when they go on leave.... 

1
Racheal
7 months ago
A
Anita HNew Participant
asked in Intercom Community

There are spacer elements in this email. Why do they seem to be removed for some recipients?

How can we make our emails more consistent in their look with space under our logo. The images below are the same email as received by two different users. Thank you! 

1
P
7 months ago
J
Julie W
asked in Intercom Community

How do I unsubscribe contacts in bulk (ie. everyone from a certain client)?

How do I unsubscribe contacts in bulk (ie. everyone from a certain client)?

2
J
9 months ago
S
Saurabh A
asked in Intercom Community

Salesforce to Intercom Contact/Account sync

I have setup the Salesforce Intercom app integration. However I am not able to understand why the integration is not syncing the following

2
Daniel M15
10 months ago
Kevin Bendixen
Kevin BendixenExpert User
asked in Intercom Community

Interconnected doesn't know I'm logged in

It looks like Intercom doesn't know that I'm already logged in. Noticed this a few days ago, it still wants me to join the community even though I'm already logged in. Was anything changed?  

1
Diana Tripac
11 months ago
U
User1261
asked in Intercom Community

How to automate the rule?

Does anybody know if there is a way to set up a rule that will automatically mark the start date and end date (properties) based on some actions (changing the stage of a project)?

1
M
11 months ago
U
User250
asked in Intercom Community

Is Interconnected an Intercom product?

Are you offering interconnected as product in your intercom portfolio?

2
I
1 year ago
U
User393Participating Frequently
asked in Intercom Community

Does anyone have experience with gamification w/intercom or recommendations around gamification in general?

We are researching how gamification could uplevel our work environment. The goal is to recognize outstanding employees work as well as have some fun with the added bonus of encouraging excellence.

3
L
1 year ago
Г
Георгий
asked in Intercom Community

Will Intercom be blocked in Russia?

Hello! Is there a possibility that Intercom will be blocked on the territory of Russia?

1
Eric Fitz
1 year ago
T
Tobias B
asked in Intercom Community

Is there a way to subscribe to specific keywords being posted to this community?

I have been looking for a way to subscribe to certain keywords in this community. This is one of the most useful features of the Atlassian Community. The idea would be that I receive an email whenever someone creates a post with one of those keywords. Do you think this is something that could be added to Interconnected?Alternatively, would it be possible to create a group specifically for specific apps? In this case, we could at least subscribe to that group and do not have to browse the community daily for new questions regarding our apps.

4
T
1 year ago
J
John S15
asked in Intercom Community

Is it possible to have someone set our Intercom up for us?

Is it possible to have someone set our Intercom up for us?

1
Eric Fitz
1 year ago
G
Gemma B
asked in Intercom Community

Do you use an avatar to send comms to customers?

Do you use an Avatar to post comms to customers via Intercom as a first point of contact? If yes, please can you link your website to me as I'm looking for examples of good practice. For example www.gainsight.com use a robot image for their Avatar who is the first to send you a question when you go on their website

1
A
1 year ago
U
User223
asked in Intercom Community

Feature request: a visual pipeline to view users/companies at different stages of funnel

Having a visual pipeline (similar to Hubspot, Pipedrive etc.) in Intercom would be incredibly valuable and would probably remove the need altogether for a separate CRM tool like Hubspot/Pipedrive. I’m quite surprised Intercom hasn’t introduced something like this yet. It shouldn’t be overly complex and would add so much value to Intercom and their customers.

6
U
1 year ago
H
Hannah D11
asked in Intercom Community

What the pro/cons for Intercom vs. Salesforce Support Cloud?

Intercom vs. Salesforce Support Cloud (specific to support...not CRM): Curious if anyone has experience with both and any major pros/cons or differences you noticed in your support workflows.

2
H
1 year ago
S
Shawna
asked in Intercom Community

Looking to hire a Dev experienced with Intercom API.

Hello,  We are looking to hire a dev who can help connect Intercom with our tech stack such as, Memberspace, Circle, and possibly even Podia. Most important in Memberspace. As it stands, Intercom doesn't seem to be able to pull in data from Memberspace since they don't release the IP address of our users but they have several dev articles dedicated to the topic, however, JavaScript knowledge is needed which is above my head. Please email me at shawna@earthspeak.love - looking to hire asap. Any pointers of where to look?

4
Dana
1 year ago
Ask a question
Terms & ConditionsCookie settings