Do you use an Avatar to post comms to customers via Intercom as a first point of contact? If yes, please can you link your website to me as I'm looking for examples of good practice. For example www.gainsight.com use a robot image for their Avatar who is the first to send you a question when you go on their website

Hey @gemma b! You can upload any image for the operator from the operator settings. Here is an article on that. We use the standard operator image. The best practice would be to keep the operator image as such or upload any robotic image so that customers will know that they are not talking to a human but to a bot

Do you use an avatar to send comms to customers?

Do you use an avatar to send comms to customers? | Community

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