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Does anyone know the optimum file size for images/gifs on mobile carousels? Some of our images/gifs are taking +3 seconds to load in app

  • 3 November 2020
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Does anyone know the optimum file size for images/gifs on mobile carousels? Some of our images/gifs are taking +3 seconds to load in app
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Best answer by Lisa B11 6 November 2020, 14:08

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Hey @user432​ 👋

 

Sorry to hear you are having issues with the loading speed for your images. With images in mobile carousels, they should be a max 80x80px.

 

Let me know if that helps 😊

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@lisa b11​ , Can you also add this information to the Intercom help center? 

 

That's will be helpful, also which image format is better for users.

 

Hey @roy s11​ 👋

 

That's actually a great shout! Will do 👍

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