How to add a contact to 'CC' when sending an email using intercom php sdk ?

  • 16 February 2021
  • 4 replies

I am sending an email to a contact using intercom php sdk, i want to add one/multiple other contact(s) to 'CC' of this email. How i can do that?

Also please guide me where to find these outgoing emails in intercom-dashboard ?


Best answer by Roy 19 February 2021, 00:01

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4 replies

Userlevel 1

Hi @user908​ , That's a good question.


As I checked Intercom currently not supporting add CC members via API.


Let's ask about this to @eric f11​ .

Userlevel 1

Hey @roy s11​, you're correct, it's not possible to add a contact in CC to an outbound email message. One for our @Product Wishlist​ group!

Hi @eric f11​ , is it possible to create a conversation for every outbound email using API/ sdk ?

Userlevel 1

Hey @user908​, a conversation will only be created in Inbox when at least one admin reply or customer reply is sent in reply to the initial outbound message.