Hey Carmen! 

Sean from the Customer Support team here its nice to meet you! Love meeting new customers like yourself, welcome!

Do you mean how we rolled out Intercom originally? The company has been around for ten plus years now so just wondering the context of your question. We got a lot of content on our story on our website too but if you want to get more detail on this Im happy to help to the best of my ability! Let me know!

No, I was referring to how new customers roll this out to their base of customers. 

Hey @Carmen McGrady! Daniel from Customer Support Engineering here  

You can check out our collection on getting started with Intercom here. If you’re looking for a way to proactively reach out to your users about the support you offer, I’d recommend starting with a simple Outbound chat message or post. If there’s anything in particular you’d like to know about regarding onboarding with Intercom, let me know