WhatsApp Lead without Phone number

  • 28 February 2023
  • 0 replies


I connected my facebook business WhatsApp account with Intercom. The message is getting received in the intercom, and I can respond. But the user data for the incoming conversation creates a lead with no phone number in the data.


All I see in user data is the name of the person and a user-id field filled with Whatsapp------- some random mix of alphanumerics. Is it working as intended? Should it not fetch the number of the person who sent a message in the data?


Also, if I try to start a Separate NEW conversation with this lead, I cannot do so, as I do not have the number.

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