Why the operator is not asking for conversation ratings after the chat is closed?

  • 26 November 2021
  • 1 reply

  1. The conversation was replied to by a teammate.
  2. The conversation was of 510 characters (including replies from the teammate and the customer, and spaces.
  3. The conversation was closed within a week of the last reply.
  4. It was a 1:1 conversation.
  5. Rating request was not sent previously.
  6. The user started this conversation.



Best answer by Lisa B11 30 November 2021, 14:16

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1 reply

Hey @shrestha​ 👋


Would you mind sending us a message through the Messenger with the URL of the conversation that the conversation rating is not firing for and a support teammate that check this out for you 🙌