Why the operator is not asking for conversation ratings after the chat is closed? | Community
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Why the operator is not asking for conversation ratings after the chat is closed?

  • November 26, 2021
  • 1 reply
  • 137 views
S
  1. The conversation was replied to by a teammate.
  2. The conversation was of 510 characters (including replies from the teammate and the customer, and spaces.
  3. The conversation was closed within a week of the last reply.
  4. It was a 1:1 conversation.
  5. Rating request was not sent previously.
  6. The user started this conversation.

 

Best answer by Lisa B11

Hey @shrestha​ 👋

 

Would you mind sending us a message through the Messenger with the URL of the conversation that the conversation rating is not firing for and a support teammate that check this out for you 🙌

1 reply

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Employee
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  • Lisa B11Employee
  • Employee
  • 250 replies
  • Answer
  • November 30, 2021

Hey @shrestha​ 👋

 

Would you mind sending us a message through the Messenger with the URL of the conversation that the conversation rating is not firing for and a support teammate that check this out for you 🙌


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