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  1. The conversation was replied to by a teammate.
  2. The conversation was of 510 characters (including replies from the teammate and the customer, and spaces.
  3. The conversation was closed within a week of the last reply.
  4. It was a 1:1 conversation.
  5. Rating request was not sent previously.
  6. The user started this conversation.

 

Hey @shrestha​ 👋

 

Would you mind sending us a message through the Messenger with the URL of the conversation that the conversation rating is not firing for and a support teammate that check this out for you 🙌

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