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Where is the Admin setting to remove the requirement for an iOS passcode?


New Team to Intercom…. 

Team member does not wish to use a Passcode on iOS portable devices (iPhone and iPad)

The error message when he attempts to log in using Google is: ‘UNABLE TO SIGN IN TO ACCOUNT Your administrator requires you to set a passcode on this device to access this account, Please set a passcode and try again’ 

So it appears that somewhere in Admin settings is something that can by pass this - can anyone help please? 
 

Best answer by Nathan Sudds

@Jon Eaves This sounds like a Google Workspace account admin issue which is triggering the Passcode requirement -- you’ll need to have someone who’s an account admin for the relevant Google Workspace go in and adjust those settings for your team member.   Here’s some more info from Google 

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Nathan Sudds
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  • April 26, 2023

@Jon Eaves This sounds like a Google Workspace account admin issue which is triggering the Passcode requirement -- you’ll need to have someone who’s an account admin for the relevant Google Workspace go in and adjust those settings for your team member.   Here’s some more info from Google 


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  • April 26, 2023

Many thanks @Nathan Sudds  We will give that a try! :) 


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