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Intercom Mobile App

Reply to your customers on the go with Intercom's mobile app

  • 40 Topics
  • 71 Replies
40 Topics
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Obaida HandokluNew Participant
posted in Intercom Mobile App
URGENT: Missing Background Notifications After Chat Screen Usage on Android

Hi Intercom Community and Team,We are experiencing a critical issue on our Android app where users are not receiving push notifications for new messages when the Intercom app is running in the background after they have actively been using the chat screen.Using latest gradle:implementation 'io.intercom.android:intercom-sdk:15.15.2'

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mateusz.leszkiewicz
Intercom Team
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Lynn Van AertNew Participant
asked in Intercom Mobile App
Not receiving push notifications on Sony device

Hi, I have already read your support articles regarding not receiving push notifications on Android and have executed everything suggested, but I am still not receiving push notifications when we receive tickets or answers in our Intercom inbox. The message settings and app permissions have been set correctly, I have disabled battery stamina mode completely, I have manually indicated that there should be no battery restrictions on the app and I have installed ‘AutoStart Manager’ and I have added the app.But I still do not receive push notifications.I have a Android version 14 installed and my handset is a Sony Xperia 10 IV XQ-CC54.Can you help please?

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Yu-Hao,New Participant
asked in Intercom Mobile App
Clicking Intercom Mobile Push notification causes Flutter app to restart (shows splash screen)ㄩㄟ

We’re using the latest intercom_flutter SDK in our Flutter app, along with FCM integration.When sending a Mobile Push notification via Intercom, tapping the notification causes the app to restart — showing the splash screen — instead of directly opening the app.This happens consistently across Android devices.We haven’t implemented any custom push handling and rely on Intercom’s default behavior.Is there a recommended setup to avoid the app restart? (e.g. launchMode, intent flags, or custom notification handling?)Thanks in advance!

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Caleb OgunwaleNew Participant
asked in Intercom Mobile App
Unable to login unidentified users

loginIdentifiedUser / loginUnidentifiedUser works properly on app launch. The issue is when you carry out these actions in sequence -  loginIdentifiedUser, logOut and loginUnidentifiedUser, I get this UI error with console error errorCode: 0, errorMessage: The operation couldn’t be completed. (Network request succeeded but the response was ignored error 0.)  

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Trevor
Innovator ✨
TrevorInnovator ✨
asked in Intercom Mobile App
Intercom Mobile Messenger Case Study

Anyone have Intercom Messenger built into their app and willing to share their app name?I’m currently doing a case study, and putting together a presentation on the convenience and quality of life improvements for having Intercom Messenger natively in our apps. 

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Justin M12
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Jurgita SkersytėNew Participant
asked in Intercom Mobile App
Intercom react native with MainApplication.kt

Hi, recently updated to react native 0.76, so using MainApplication.kt instead of java. The react native docs only have guidance on .java version of react native. This is my stab at initializing the module. In app when I try to present the intercom messenger it errors out with “Content could not be loaded” with no error message or logs.```import com.intercom.reactnative.IntercomModule``````override fun onCreate() {super.onCreate()SoLoader.init(this, OpenSourceMergedSoMapping) // Initialize SoLoader first// Initialize Intercom after SoLoaderIntercomModule.initialize(this,"apikey","appkey")if (BuildConfig.IS_NEW_ARCHITECTURE_ENABLED) {load()}}``` This setup is unfortunately not working, but works perfectly on iOS. Any ideas? 

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Jacques Reynolds
Intercom Team
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Josef KralNew Participant
asked in Intercom Mobile App
cordova-plugin-intercom v14 vs iOS

When trying to use intercom cordova plugin v14 with our iOS setup, and even after upgrading iOS to latest, the intercom plugin doesn't get detected, neither in the window.cordova or window objects. Intercom v14 + cordova-ios ^7.1.0 => FailureIntercom v14 + cordova-ios ^7.1.1 => FailureIntercom v13 + cordova-ios ^7.1.0 => SuccessIntercom v13 + cordova-ios ^7.1.1 => SuccessBut Intercom v13 has an error with Xcode cloud buildThe following URL schemes found in your app are not in the correct format: [OTHER_APP_SCHEMES_PLACEHOLDER, fb1477142632599929FACEBOOK_URL_SCHEME_SUFFIX_PLACEHOLDER]. URL schemes need to begin with an alphabetic character, and be comprised of alphanumeric characters, the period, the hyphen or the plus sign only. Please see RFC1738 for more detail. If anybody has an idea about the solution for this, it would be appreciated.Thank you

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Emilygav
Intercom Team
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UdaraNew Participant
asked in Intercom Mobile App
Mobile carousel freezes the App UI rendering, Android

Hello Intercom Support Team,I hope this message finds you well.We have successfully integrated the Intercom SDK into both our Android and iOS apps, and everything has been working properly for the most part. However, we've encountered some client issues specifically with the Android app regarding Mobile Carousels.Issue Details:We have set up Mobile Carousels as a series in the Intercom dashboard. These carousels are triggered from the server-side as expected. When a carousel pops up on the mobile app, it blocks the app's UI rendering and prevents API calls from executing, which impacts the overall user experience negatively.Environment Details:Platform: Android Intercom SDK Version: 15.9.1 Trigger Method: Server-sideImpact:This behavior creates delays and interruptions in the app’s functionality, leading to poor user experience for our clients.Expected Behavior:When the carousel is displayed, it should not block the app's UI rendering or API calls.Request for Assistance:Could you pleas

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Shaq Payne
Intercom Team
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Melissa SawyerNew Participant
asked in Intercom Mobile App
Issue with @intercom/intercom-react-native and expo-image-picker on Android

I have an expo project. Expo SKD - 51After installing “@intercom/intercom-react-native” and running “npx expo prebuild” command, I see the issue with “expo-image-picker” library. I always get in “permissionResult” false.After removing “@intercom/intercom-react-native” from the project, everything works as expected. 

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Emilygav
Intercom Team
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fairtaxfreeNew Participant
asked in Intercom Mobile App
Intercom.client().getUnreadConversationCount() does not increment with new messages

Hello,I am experiencing an issue with the Intercom integration on Android. When I receive a message, the method "Intercom.client().getUnreadConversationCount()" does not reflect the new messages. For this function to work correctly, I need to restart the Android application.Do you have any suggestions for resolving this issue?

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Emilygav
Intercom Team
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amelagranoNew Participant
asked in Intercom Mobile App
Improve error responses for login methods in React Native SDK

Hi there! I’d been debugging an issue with our React Native app’s implementation of the `loginUnidentifiedUser` + `loginUserWithUserAttributes` combo, and noticed that while the Android module has a few descriptive cases before being generically handled by `IntercomError.getErrorMessage()`, the iOS module simply throws a blanket error for all failures.Is there a reason why actual request errors aren’t being bubbled up through these methods? For example, if the login failed due to the Identity Verification check, I feel like it would be reasonable to include that and the related code in the failure callback.

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Intercom Team
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xiaojunliangNew Participant
asked in Intercom Mobile App
When upgrade intercom android sdk to 12.5.3, the app package increate 1.5M

When upgrade intercom android sdk from 10.3.0 to 12.5.3, the app package increase 1.5M I only want to support Android 13, but i don’t want to increase the app package.  even when i upgrade to 15.x.x， it increase more! 

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Intercom Team
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Stekar01New Participant
asked in Intercom Mobile App
Android SDK - Registration vs UserAttributes class

Hello, I am not sure if I’m missing something but I encountered a bizzare behaviour using Intercom classes when trying to login an Identified user. Preface: I’m using Qt for Android and integrating Intercom purely on the Android side. In my login function, I get passed user attributes from downstream. These include base attributes as well as additional custom attributes. In the end I end up with something like.UserAttributes userAttributes = builder.build();Log.i(TAG, "Intercom login userattributes: " + userAttributes.toString()); Which prints out: I MyIntercom: Intercom login userattributes: UserAttributes{attributes={name=Last, First, email=email@provider.com, userId=001abc}, customAttributes={attr1=value1}, companies=[]} Then I tried to create a Registration class to perform login as:Registration registration = Registration.create().withUserAttributes(userAttributes); But this registration class does not have email nor userId populated? I already called the withEmail() and withUserI

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DanFlipNew Participant
asked in Intercom Mobile App
[Error Android] [React native 0.65] error: cannot find symbol new IntercomPackage(), build fails

Hi Guys,  I found a bug in older versions of react native, I'm using v0.65.0.It seems that your third party library `react-native-builder-bob` is failing to get the correct name of your native package in android causing the following exception in package resolution: PackageList.java:17: error: package undefined does not exist import undefined.IntercomPackage;  More info here: https://github.com/callstack/react-native-builder-bob/issues/429 Fix/Workaround: Add the package name in the Android manifest. --- a/node_modules/@intercom/intercom-react-native/android/src/main/AndroidManifest.xml+++ b/node_modules/@intercom/intercom-react-native/android/src/main/AndroidManifest.xml@@ -1,3 +1,3 @@-<manifest xmlns:android="http://schemas.android.com/apk/res/android">+<manifest xmlns:android="http://schemas.android.com/apk/res/android" package="com.intercom.reactnative"> </manifest> Temporary fix, will be changed for react native versions higher than 0.73. More info here https://g

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Intercom Team
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Superr.New Participant
asked in Intercom Mobile App
Implementing Proactive Support in Flutter with Intercom: Tracking User Time on Pages

I am currently developing a Flutter-based application and have integrated Intercom to provide customer support. Our team has encountered a specific requirement where we need to offer proactive assistance to users who spend more than a minute on a particular page, potentially indicating they are facing difficulties. We identified Intercom's proactive support feature as a solution, but it requires setting up a time delay based on user navigation routes.However, we are facing challenges in implementing this within the Flutter environment. Our initial attempts involved using events to track user time on pages, but this method hasn't yielded the desired results.I am reaching out to the community for insights or suggestions on how to effectively implement this feature in Flutter. Is there a way to track the current page a user is on, along with the duration of their stay on that page, using Intercom's features or any alternative methods? Any guidance or advice on this matter would be greatly

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Jacob Cox
Intercom Team
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Hernan GonzalezNew Participant
asked in Intercom Mobile App
Android Push Notification

We were able to setup Intercom using @intercom/intercom-react-native library on iOS and Android, but we’ve some questions for Android push notifications.We added the drawable icon and it’s being used but the icon used in the notification is different. Is there a way to change it? Do you know why Intercom’s notifications are not grouped with the notifications of my application? 

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aykut.aydin
Employee
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Leo LiuNew Participant
asked in Intercom Mobile App
The header is missing in messenger window when mobile app back to foreground

iOS 17react-native@0.72.6;@intercom/intercom-react-native@5.3.1 The issue is:Open intercom conversation window and keep it open Then move app into background (not kill) Reopen mobile app in foreground Will see the header (back / close button) is gone in intercom chat window + previous messages are all gone as well  

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bernice
Intercom Team
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gytjs29New Participant
asked in Intercom Mobile App
Unidentified users attributes and conversations doesn't get automatically transferred over

Before user log in to my app```await Intercom.loginUnidentifiedUser();await Intercom.presentMessageComposer(`I can’t login blah blah`);```After user log in to my app```if (Platform.OS === ‘ios’) {  yield Intercom.setUserHash(user.intercom_user_hash_ios) } else {  yield Intercom.setUserHash(user.intercom_user_hash_android);}yield Intercom.loginUserWithUserAttributes({ userId: user.id });```When I implemented with `setUserHash` about the end of 2023, it was transferring info without problem but now it does not transfer anymore, when the user log in to my app, the unidentified account stays with the user. Any idea why it is happening?

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Intercom Team
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domenico.verlottaNew Participant
asked in Intercom Mobile App
The Intercom DialogMessage fails to load on both iOS and Android.

Hello,I am trying to integrate Intercom into a project built on uno platform (C#), but Intercom's chat is not working correctly. I carefully followed the steps indicated here, but without success.The error message I receive is as follows: "[Intercom] Failed to register or update user: Unable to resolve host "xf67****-android": No address associated with hostname" (applies to both Android and iOS).  As indicated in the guide, I made sure that the app has the following permission: "android.permission.INTERNET". What can I check or do?Thank you, I await your feedback. 

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Jacob Cox
Intercom Team
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emmanuel93New Participant
asked in Intercom Mobile App
React native Android build failed

After installing and setting up intercom in a react native project, android build fail.I’m getting the following errorExecution failed for task ':app:mergeExtDexWatuDebug'.> Could not resolve all files for configuration ':app:watuDebugRuntimeClasspath'. > Failed to transform play-services-measurement-api-21.4.0.aar (com.google.android.gms:play-services-measurement-api:21.4.0) to match attributes {artifactType=android-dex, asm-transformed-variant=NONE, dexing-enable-desugaring=true, dexing-enable-jacoco-instrumentation=false, dexing-is-debuggable=true, dexing-min-sdk=21, org.gradle.status=release, org.gradle.usage=java-runtime}. > Execution failed for DexingWithClasspathTransform: /Users/emmanueltochukwu/.gradle/caches/transforms-3/fceb8847abe1dd3732979c14af3f21a7/transformed/jetified-play-services-measurement-api-21.4.0-runtime.jar. > Error while dexing. > Failed to transform play-services-measurement-api-21.4.0.aar (com.google.android.gms:play-services-measurement-api:2

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Jacob Cox
Intercom Team
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Mikael J12New Participant
asked in Intercom Mobile App
Why did iOS notifications stop for the Intercom Conversations app?

Why the heck did iOS push notifications stop working for our entire team? Are you having some kind of outage? This is really untenable for us. Desktop notifications work fine, not sure about Android. But everyone on iOS stopped receiving notifications. Fix it for gods sake. Holy crap Intercom is buggy.

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rq_mehdiNew Participant
asked in Intercom Mobile App
failed to build android project

so after adding the library I get this error while building project, how to fix that?i don’t have exoplayer on my project, i even tried to add that, but nothing really changed FAILURE: Build completed with 8 failures.1: Task failed with an exception.-----------* What went wrong:Execution failed for task ':app:mapProductionDebugSourceSetPaths'.> Could not resolve all files for configuration ':app:productionDebugRuntimeClasspath'.   > Failed to transform exoplayer-2.19.0.aar (com.google.android.exoplayer:exoplayer:2.19.0) to match attributes {artifactType=android-res, org.gradle.category=library, org.gradle.dependency.bundling=external, org.gradle.libraryelements=aar, org.gradle.status=release, org.gradle.usage=java-runtime}.      > Could not find exoplayer-2.19.0.aar (com.google.android.exoplayer:exoplayer:2.19.0).        Searched in the following locations:            https://dl.google.com/dl/android/maven2/com/google/android/exoplayer/exoplayer/2.19.0/exoplayer-2.19.0.aar   &

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Eden
Employee
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Konrad HopekNew Participant
asked in Intercom Mobile App
[IOS] [RN] unrecognized selector sent to instance 0x1bbb347d8' was thrown while invoking loginUserWithUserAttributes

we are also seeing this issue on the latest React native version. "react-native": "0.72.4",or     "react-native": "0.71.4","@intercom/intercom-react-native": "^5.2.0",maybe i’m doing some wrong thing, but when login user I got the details about it and do such a code: useEffect(() => { if (user) { Intercom.setUserHash(user?.uuid).then(() => { Intercom.loginUserWithUserAttributes({ email: user?.email, userId: user?.uuid, languageOverride: 'en', signedUpAt: Date.now(), unsubscribedFromEmails: false, }); }); } }, [user]);also tried without setUserHash and only with email and uuid.  this is the stack:  Exception '-[NSNull code]: unrecognized selector sent to instance 0x1bbb347d8' was thrown while invoking loginUserWithUserAttributes on target IntercomModule with params ( { email = "daria.xxxxx@buildbook.co"; languageOverride = en; signedUpAt = 1693481234436; unsubscribedFromE

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Kevin LintNew Participant
asked in Intercom Mobile App
intercom-react-native:packageDebugResources FAILED

Intercom is not compatible React Native versions above 0.70. A `gradle build` command results in the following error. I verified this by using the Intercom example app. Any help, patch, etc that would work would be greatly appreciated as this is blocking us right now in a huge way.  Task :intercom-react-native:packageDebugResources FAILEDFAILURE: Build failed with an exception.* What went wrong:Some problems were found with the configuration of task ':intercom-react-native:packageDebugResources' (type 'MergeResources'). - Gradle detected a problem with the following location: '/Users/kevinlint/Concreit/code/fund-mobile-app/node_modules/@intercom/intercom-react-native/android/build/generated/res/rs/debug'. Reason: Task ':intercom-react-native:packageDebugResources' uses this output of task ':intercom_intercom-react-native:compileDebugRenderscript' without declaring an explicit or implicit dependency. This can lead to incorrect results being produced, depending on what order the task

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Racheal
Intercom Team
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HardikNew Participant
asked in Intercom Mobile App
Can I use intercom on our custom mobile screen design?

We want to use intercom on our flutter mobile application. Can we use flutter intercom with our custom message screen.

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Employee
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