Intercom Mobile App

Reply to your customers on the go with Intercom's mobile app

  • 17 Topics
  • 41 Replies

17 Topics

J
Jon EavesNew Participant
asked in Intercom Mobile App

Where is the Admin setting to remove the requirement for an iOS passcode?

New Team to Intercom…. Team member does not wish to use a Passcode on iOS portable devices (iPhone and iPad)The error message when he attempts to log in using Google is: ‘UNABLE TO SIGN IN TO ACCOUNT Your administrator requires you to set a passcode on this device to access this account, Please set a passcode and try again’ So it appears that somewhere in Admin settings is something that can by pass this - can anyone help please?  

2
J
1 month ago
H
Hardik
asked in Intercom Mobile App

Can I use intercom on our custom mobile screen design?

We want to use intercom on our flutter mobile application. Can we use flutter intercom with our custom message screen.

2
A
1 month ago
U
User2135New Participant
asked in Intercom Mobile App

Intercom mobile push - can customize push notification sound?

Hi, i wonder if Intercom Push support custom push noti sound feature in current payload ( For iOS ).I couldn’t find in documentation, so I’m not sure it’s feasible or not.Let me share with the current Intercom push payload. Thank you. [AnyHashable("receiver"): intercom_sdk, AnyHashable("uri"): <null>, AnyHashable("intercom_push_type"): push_only, AnyHashable("aps"): {    alert =     {        body = "Have a nice day!";        title = "Hello";    };    sound = default;},  

1
Racheal
2 months ago
S
Sudhir
asked in Intercom Mobile App

Chat Failed to load on Mobile App (ios & Android)

There are several instances on which Chat window is failed to load on ios and Android Both. The intercom SDK used are as follow:react-native wrapper : 3.0.4android : 12.4.1ios : 12.4.0 EditedIf anyone has faced same issue would love to hear what have you done to fix the same. Looking forward to hear.

2
S
9 months ago
A
Alejandro c
asked in Intercom Mobile App

When integrating with IOS, there's a space on the chat.

When we integrate the API into our app, there's a space in the conversation. Can anyone help me with how to fix this? Thank you

1
Racheal
9 months ago
L
Lucca
asked in Intercom Mobile App

Show carousel only once in react native app

I'm using the carousel in the app. I want to present the carousel only once to the user.In the Carousel settings I already put. But when I close the app and open it again the carousel appears.Send more than once - Send once, first time the person matches the rules,Start sending - ImmediatelyStop sending - Never

1
Eric Fitz
1 year ago
E
Emil A
asked in Intercom Mobile App

Why is the Intercom framework causing so many crashes on iOS?

We have had quiet a lot of crashes due to the Intercom framework, how do I stop framework from crashing my app? Crashed: com.apple.NSURLSession-delegate EXC_BAD_ACCESS KERN_INVALID_ADDRESS 0x0000a3f16da2d6f0:   -[ICMUserIdentity isEqual:] + 4313201716 -[ICMIdentityStore isEqual:] + 4312708688 -[ICMIdentityStore saveToDisk] + 4312708360 +[ICMHTTPClient setDeviceTokenSubmitted:] + 4312652400 __106+[ICMHTTPClient updateUserWithUserAttributes:newSession:sentFromBackground:carouselVisible:success:error:]_block_invoke + 4312629372 __62-[ICMOreoEngine operationWithRequest:retries:success:failure:]_block_invoke + 4313064664 __55-[ICMOreoEngine dataTaskWithRequest:completionHandler:]_block_invoke + 4313063404   com.apple.main-thread: +[ICMPersistenceProxy archiveRootObject:toFile:] + 4313270960 +[ICMIdentityStore saveIdentityStore:] + 4312707936 -[ICMIdentityStore saveToDisk] + 4312708392 +[ICMHTTPBridge storeUserIdentity:] + 4312558476 +[ICMHTTPBridge handleBaseResponse:] + 4312557908 __28+[IC

1
A
1 year ago
M
Mikael J12
asked in Intercom Mobile App

Why did iOS notifications stop for the Intercom Conversations app?

Why the heck did iOS push notifications stop working for our entire team? Are you having some kind of outage? This is really untenable for us. Desktop notifications work fine, not sure about Android. But everyone on iOS stopped receiving notifications. Fix it for gods sake. Holy crap Intercom is buggy.

3
I
1 year ago
Dana
DanaParticipating Frequently
asked in Intercom Mobile App

Is there a dark mode for Intercom iOS app coming soon?

Is there a dark mode for Intercom iOS app coming soon? I know the Android app has one.

1
I
1 year ago
R
Rowen
asked in Intercom Mobile App

Why is my mobile SDK recording unregistered users?

I am having confusion about how our messenger works. We have an app that you will be needing to log in to be able to send a message. Now there are times when a user name has "user + random 4 letters/number" but then there are other messages that has users name on it. What is wrong? Why is it doing that?

1
A
1 year ago
U
User2470
asked in Intercom Mobile App

Can I get notified on a mobile app when a visitor visits my site?

How can I get sound notification on mobile app (iOS app) when a visitor comes on the website?Or there is no such option, and I can only get notified when the visitor initiates the chat?

4
U
1 year ago
U
User730
posted in Intercom Mobile App

Intercom relaunches in our mobile when attachment from phone gallery is done

The app relaunches out to the conversations dashboard when an image attachment is done. We do not allow gif etc but emotions are allowed. ​I can see the image attached in the chat if you click back in, but obviously the ux is not ideal. ​I am using a galaxy S21.​Tia

1
Eric Fitz
1 year ago
D
Drew P11
asked in Intercom Mobile App

Attaching Articles from the Mobile App

Are there plans to allow the mobile app to insert articles in the same message as my reply to the customer? Currently I have to send my first message to them explaining the issue and then send a separate message using the article inserter. It would be nice for the app to add it to my message as it does in the Inbox on the browser.

2
R
2 years ago
I
IntercomCustomerExpert User
posted in Intercom Mobile App

Mobile App falling behind

Hi intercom, I just wanted to ask that you keep up with adding features to the intercom mobile app (to support customers) and do not let it go by the way side. With today's landscape, everyone is mobile and working from home, the car, bus, airport etc. The mobile app is a lifeline for our team especially as it helps us provide fast support. We need the tools available to do so.  While I don't have any specific features here, a lot have posted some great ones that should be kept up with. One of the reasons why we chose intercom was that we felt they kept up with their mobile app. I've also submitted many bugs I found so hopefully they get looked at sooner than later as they are affecting productivity. Thank you!

1
I
2 years ago
I
IntercomCustomerExpert User
asked in Intercom Mobile App

Feature Requests

It would be great if the mobile app could have some basic app visibility. For example, we use statuspage for our outages. it would be great if our mobile guys can see the status page "status" in the intercom app. This would make it easier for the agent to get better visibility.  It would also be nice to see recent "events" to help someone over mobile see what someone has done. We use events to track actions in the app and its usually helpful to see if someone has ever used a function or what they're currently doing in the app.  

1
Eric Fitz
2 years ago
K
Kim T
asked in Intercom Mobile App

How do I stop getting multiple push notifications per message in the mobile app?

For every conversation, every time a customer startsa customer responds toor when a team member responds it notifies me 2-3x times in the notification view of my iPhone. This is happening to all of us in our tiny team of 5x people. We all have iOS 14.x 

14
C
2 years ago
R
RolfParticipating Frequently
asked in Intercom Mobile App

Why isn't Qualifications a primary information block for contacts in the app?

Title pretty much covers it, but it would be convenient to have the Qualifications of a user available in the app. Right now it doesn't seem to be available at all in the app, and when it becomes available it should be at the top of a user record.

3
Eric Fitz
2 years ago
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