Answered

Why is the Intercom framework causing so many crashes on iOS?

  • 10 January 2022
  • 1 reply
  • 99 views

We have had quiet a lot of crashes due to the Intercom framework, how do I stop framework from crashing my app?

 

Crashed: com.apple.NSURLSession-delegate
EXC_BAD_ACCESS KERN_INVALID_ADDRESS 0x0000a3f16da2d6f0:
 
-[ICMUserIdentity isEqual:] + 4313201716
-[ICMIdentityStore isEqual:] + 4312708688
-[ICMIdentityStore saveToDisk] + 4312708360
+[ICMHTTPClient setDeviceTokenSubmitted:] + 4312652400
__106+[ICMHTTPClient updateUserWithUserAttributes:newSession:sentFromBackground:carouselVisible:success:error:]_block_invoke + 4312629372
__62-[ICMOreoEngine operationWithRequest:retries:success:failure:]_block_invoke + 4313064664
__55-[ICMOreoEngine dataTaskWithRequest:completionHandler:]_block_invoke + 4313063404
 
com.apple.main-thread:
+[ICMPersistenceProxy archiveRootObject:toFile:] + 4313270960
+[ICMIdentityStore saveIdentityStore:] + 4312707936
-[ICMIdentityStore saveToDisk] + 4312708392
+[ICMHTTPBridge storeUserIdentity:] + 4312558476
+[ICMHTTPBridge handleBaseResponse:] + 4312557908
__28+[ICMHTTPBridge updateUser:]_block_invoke + 4312546104

 

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Best answer by Aparna 13 January 2022, 17:09

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1 reply

Hey @emil a​ ! Would you mind sending us a message through the Messenger? Our support team might need to investigate and if needed they might open up an issue for the product team to investigate.

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