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Why isn't Qualifications a primary information block for contacts in the app?


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  • Connector
  • 9 replies

Title pretty much covers it, but it would be convenient to have the Qualifications of a user available in the app. Right now it doesn't seem to be available at all in the app, and when it becomes available it should be at the top of a user record.

Best answer by Eric Fitz

Hey @rolf​, you're right in that our Intercom Conversations app doesn't allow you to manually qualify users. I'd recommend submitting a feature request through our @Product Wishlist​ group, which I'll then include on my monthly product feedback report to our Product team.

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3 replies

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  • Expert User
  • 1152 replies
  • February 3, 2021

Hello @rolf​ , I don't get your question here, Can you be a bit more specific here?

 

You can customize Inbox settings on your own, Which includes displaying qualification settings. Here small video instruction:

Inbox _ Platform Test _ Intercom (5)This is what are you looking for?


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  • Author
  • Connector
  • 9 replies
  • February 3, 2021

Hi @roy s11​ , appreciate the reply. My question relates to the mobile app only. Try checking out contact details there.


Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • Answer
  • February 23, 2021

Hey @rolf​, you're right in that our Intercom Conversations app doesn't allow you to manually qualify users. I'd recommend submitting a feature request through our @Product Wishlist​ group, which I'll then include on my monthly product feedback report to our Product team.


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