- Platform - Mobile app flutter
We identified some key drops off points during our onboarding and planning to trigger chat or carousel when the user spends around 1 minute in that checkpoint.Alternatively if the user left the app , we need to send a push notification from intercom to re-engage them during the onboarding.
For this we are trying out Series in Intercom ,
- We configured it to open a carousal when the user visits a page (eg - settings page)
- It worked perfectly.
- But when we introduced a wait block for 1 minute we didn’t get the carousal.
- We waited for 1 minute and the carousal did not open.
- Link to the series we created
- I have found out in the community post that even though we put it as 1 minute the next block will be executed every 15 minutes and thats why the delay is.
- So our requirement is like this , if a user stays in a page for more than 1 minute we have to trigger the carousal or chat to offer them help.
Best answer by bernice
View original
