Messages & Series

Send perfect messages and targeted campaigns with Intercom's outbound features

  • 499 Topics
  • 1,273 Replies

499 Topics

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dimple.palNew Participant
asked in Messages & Series

Dynamically changing sender's email address on an automated message ?

An automated message was set up to send to the users after they onboard the programs. But the message is coming from an employee account who created those automated message templates. What I want to do is to dynamically changing the sender’s email address of the employees who is assigned to look after the particular user.  Is there a way to adjust the setting in intercom so these automated messages look like they are coming from that designated employee who is actually assigned to the user's account?  

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Racheal
1 day ago
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Shubham SahareNew Participant
asked in Messages & Series

Intercom chat auto-populate message working on dev but not working on the production web application

Hello Intercom team,I am Shubham from Webgility company.We are using your Intercom service in our online application with the attached plan features.We are trying to initiate the intercom chat for our customers, whenever any error comes in the app, with an auto-populated message in it. And for that we are using the javascript function as mentioned in your api doc -> https://developers.intercom.com/installing-intercom/docs/intercom-javascript#intercomshownewmessage.This is working as expected on your dev environment. On dev, the chat pop-up opens with an auto-populated message in it. But on production, it is just opening the pop-up and not auto-populating the message we are passing in the method.Is it due to our plan features or there is something else we are missing?  

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P
1 day ago
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User2335New Participant
asked in Messages & Series

Can an SMS series branch into distinct paths based on user replies?

We are hoping to build an SMS based series that takes into account user responses to determine the next message sent. It would be a minimally complex “choose your own adventure” series where user interaction via SMS response drives the chosen series path. Does anyone have any idea if this is possible? I’ve looked at the audience rules in a series but there doesn’t seem to be any rule based on an SMS reply. Thanks! 

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U
1 day ago
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Paula MNew Participant
asked in Messages & Series

email cadence

I want to know if in the intercom I can send a cadence of emails where the sending of the second email is triggered if the user has downloaded the file from the previous email?

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Shauna
2 days ago
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Erin KKnown Participant
asked in Messages & Series

Is there any fix for Transactional Emails for Unsubscribed? Needed for Password reset.

I moved all of our transactional emails to intercom, but it’s a real issue that we can’t use a workaround for people who need to reset password if they have unsubscribed. 

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E
2 days ago
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Paola GiraldoNew Participant
asked in Messages & Series

Turn off responses to marketing campaigns

Hello everyone, Our company uses Intercom to make marketing campaigns. When we send them in Post format we can disable the replies but when they are in Mail format it is not possible and we have several replies from customers. Does anyone know how we can block these responses? Thank you Paola

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P
2 days ago
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Anita HNew Participant
asked in Messages & Series

How to see News feed?

I’ve created a newsfeed, created a news item in that newsfeed and set it live. I made sure I am part of the newsfeed as a user. But when I go to my site, I don’t see the newsfeed anywhere.Would love a video tutorial! 

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Jennifer K
2 days ago
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Carmen McGradyNew Participant
asked in Messages & Series

Rollout features on Day 0

Any tips or best practices for announcing the new messaging app within the product? I tried putting a tooltip above the messaging app but ran into an error. Any ideas you have would be greatly appreciated?

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Shauna
6 days ago
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Landon B12New Participant
asked in Messages & Series

Series: Reply to previous email to create thread?

Is there a way to send a follow up email as a reply to a previous email in a series?Example:New lead enters the funnel > We send an email via Series > If no reply after 3 days > Send X email as reply to first email creating a thread > If no reply after 7 days > Send email as reply to the threadMost email automation services (Salesloft, Outreach, Apollo, etc.) offer this but I’m struggling to pull this off with Intercom. 

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Shauna
6 days ago
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Steve ErvinNew Participant
asked in Messages & Series

Capture URL when Ticket Created

I have a ticket set up for users to submit bugs. They click on an element, I launch the Messenger to have user create the ticket. However, I want to track the URL that the user was on when they submitted the bug/ticket.  Is there a way to do this?

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S
8 days ago
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Justin McMahonNew Participant
asked in Messages & Series

Automate an intro welcome message to only go out when new employees sign on

Hi all! I am looking to send an automated outbound message every time a new team member signs on for the first time welcoming them to our company. Ideally, each time somebody with the tag “new nurse” signs on for the first time, this message would be sent to their inbox giving them a brief introduction and some best practices. I don’t want it to show up for anyone who currently has this tag, only new nurses that are starting in the future.Is there an easy or easier way to accomplish this? I was brainstorming and I suppose I could also create an alternate tag that only new employees get, and then manually remove it once the message goes out? In short, I want to automate an intro message that will only go out to new employees joining our company. Any help would be appreciated. 

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J
8 days ago
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SamChapsNew Participant
asked in Messages & Series

Messanger/bot without the messanger

Just wondering if we can do something similar to messanger but wihtout the message function? What we want to do is use intercom to display our tours, links to help content etc in our products, but we aren’t quite ready to have people messaging us in intercom. 

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Racheal
9 days ago
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Mkt
asked in Messages & Series

How can I send transactional emails to people even if they unsubscribed?

3 days before the free trial ends, we send users a payment warning telling them we'll charge their credit card.  People who unsubscribe from our mkt emails don't get this warning. That's a big deal.  How can we send emails even if users unsubscribed? The audience rule "Unsubscribed from Emails is true" gives 0 users :-|    Thanks!

4
E
10 days ago
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john.elamNew Participant
asked in Messages & Series

Use Intercom API to trigger SMS Template with Event Metadata variables?

Objective: Programmatically (API) send SMS through Intercom while passing in a payload of variables to inject into the SMS template. We can’t find a path forward to utilize event metadata to fill in SMS template variables inside of series. Our current path that led to a dead-end isCreate a series with an event trigger. We POST an event to effectively send an SMS Use event metadata to pass in sms template variable values The only event attributes that show up in the SMS template builder are <eventname> first, last and count. Not our custom event metadata we specified.

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Jacob Cox
12 days ago
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Marcus RyanNew Participant
asked in Messages & Series

System is extremely slow and crashes

Hi there,We are experiencing a high level of agents reporting that Intercom is extremely slow and keeps crashing when selecting/sending replies. Any advice would be really helpful. Thank you.

1
Nathan Sudds
15 days ago
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Marcos Paulo Sarges RolimNew Participant
asked in Messages & Series

Error in method presentMessageComposer using React Native

When I run this method the Intercom screenis called normally and with the text I define.After opening the chat and sending the predefined message the bot goes into action with the messages to give us more context about the chat.After the second interaction, the chat returns with the same message as before.In theory, this behavior is wrong, it should only bring the text to the first interaction Attention to the input! 

3
Racheal
16 days ago
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User417
asked in Messages & Series

Why would my series work disappear?

I worked for hours on a new Series draft yesterday, built out all rules, emails, etc. and it was all saved. Came back to it this morning, it was fine. Now the majority of the elements are gone/missing. Emails (all but the first one) are missing, no rules. It's like it rolled back 24 hours. Help!

1
R
19 days ago
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ElanNew Participant
asked in Messages & Series

How do Guided Users work?

I’d love someone to explain to me like I’m 5, how Guided Users work. If I do a 5 step product tour, then that counts as 1 guided user if they go through all 5 steps right? What about if there’s a checklist and it links out to 5 different product tours? Would that be 5 different guided users or 1 guided user?This is real time footage of me right now:  

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Racheal
23 days ago
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Anita HNew Participant
asked in Messages & Series

Image doesn't show when post is live

I added an image to a post. It renders fine in preview, but does not show at all when I set it live. There is only a large blank space where the image should be. The image is a .png that does not exceed size restrictions. Appreciate any advice.thank you!

1
H
24 days ago
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shon2789New Participant
asked in Messages & Series

How can a user input bold text in the messenger?

Hi, I want to know how to write bold text as an user that messaging with the company?Tried to do markup syntax but nothing works, the only thing that seems to be working is <br> tag which breaks a line, is it possible at all to write bold text as an user?

1
Racheal
30 days ago
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Ankita GoyalNew Participant
asked in Messages & Series

Unable to resolve steps in checklist automatically. How do I make this happen?

I see two options: Product trigger or content/attribute/event rule. I’m unsure if both of these are necessary to resolve each step automatically. I want each step to resolve as soon as the user clicks the CTA button. Which settings do I need to update to make this happen?

4
Shauna
1 month ago
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Hadar BlutrichNew Participant
asked in Messages & Series

how do I disable the chat but keep the messenger (so users could use help)

how do I disable the chat but keep the messenger (so users could use help)

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Shauna
1 month ago
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Fleur van BladelNew Participant
asked in Messages & Series

Ignore/hide message

Dear reader,At ValueBlue we reach out to users of BlueDolphin, asking them how likely the are to recommend our tool, by the use of your sulution, Intercom. Ideally, we allow users to select: 'do not show me this message again', but as far as I can find out, that is impossible. How do we allow our users to 'no longer show' a specific ‘Intercom’-message, and thereby, improve the quality of NPS-research?Thank you in advance for letting us know. Fleur    

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1 month ago
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Fleur van BladelNew Participant
asked in Messages & Series

Post is not solved

Hi there, post13858 is labeled with ‘solved’ but it is not. Could you let me know if you are aware of the fact that I raised another question and that it will be a matter of time before you are able to follow up? Thanks, Fleur  

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Racheal
1 month ago
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User316
asked in Messages & Series

How can I send emails to multiple users?

Is there some way to upload a CSV of user IDs instead of having to manually enter each one into the 'who will receive this' bit? I want to send an email to 50 or so people.

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J
1 month ago
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