So I built a few automated workflows within Intercom (eg How Does It Work, FAQ, etc..).
They’ve been online for a while and I’ve analysed the most used paths, etc.
Now I want to alter the paths, add new branches, remove underused ones, .. you catch my drift.
Problem is, one major change is I want to interject add a new path after the first question. There doesn’t seem to be the option to create a new path in between existing paths.
Or do I redirect all the current answers to a new path, then loop back to what is now my first automated response, and afterwards delete all the first paths? If that makes any sense.
TL;DR: can I squeeze a new message between the ‘start’ of a workflow and it’s first response, once it’s already been made?
Best answer by Jacob CoxView original