Buttons in the welcome message

  • 7 August 2023
  • 1 reply

How to add buttons in the first post?! Like on the main page of the site of the intercom itself




Best answer by Eden 10 August 2023, 20:21

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Userlevel 3

Hi 👋 Eden from the support engineer team here.


The message that you can see on Intercom uses the "When a customer opens the Messenger" Workflow trigger. When you use this trigger, whenever a customer starts a conversation with you in the Messenger, they’ll be able to choose from suggested replies that you’ve defined.


You can read more about this Workflow trigger and how to create a Workflow that use this trigger in this handy article. 👍