Skip to main content
Answered

Can a user be added to multiple series at once?

  • September 20, 2023
  • 1 reply
  • 41 views

Several users are added to a series, but not added to another series I thought they would have been. Is it just possible that a user can’t be added to multiple series at once?

Best answer by Jacob Cox

Hi @Rylee Morris !

 

Users can enter into multiple Series at the same time. Have you double-checked that they actually match the entry rules for that second Series? Note, if there is an Event Trigger to enter the Series then a User won’t enter until they Trigger that Event. You can read up on Event Triggers here.

View original
Did this topic help you find an answer to your question?

1 reply

Jacob Cox
Intercom Team
Forum|alt.badge.img+5
  • Sr. Technical Support Engineer
  • 441 replies
  • Answer
  • September 23, 2023

Hi @Rylee Morris !

 

Users can enter into multiple Series at the same time. Have you double-checked that they actually match the entry rules for that second Series? Note, if there is an Event Trigger to enter the Series then a User won’t enter until they Trigger that Event. You can read up on Event Triggers here.


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings