Several users are added to a series, but not added to another series I thought they would have been. Is it just possible that a user can’t be added to multiple series at once?
Best answer by Jacob Cox
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Userlevel 4
+5
- Sr. Technical Support Engineer
- 440 replies
-
23 September 2023
- Answer
Hi
Users can enter into multiple Series at the same time. Have you double-checked that they actually match the entry rules for that second Series? Note, if there is an Event Trigger to enter the Series then a User won’t enter until they Trigger that Event. You can read up on Event Triggers here.
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