I’m new to Intercom and I’m familiarizing myself with Series.
I’m trying to create a series for on-boarding new users in our app.
I’ll run you through the Series and any help would be appreciated.
Entry: User Signs Up → When Matched → Welcome Email / In-app Carousel (Wait up to 30d)
The carousel highlights “How to get started. This is important for the user to see. my confusion is around the Wait period of 30 days. My concern is if the app is not opened in 30 days, they leave the series. I’ve added in a Push Message after the carousel but that won;t send until after the 30 day period, and at that stage, they won’t see the carousel.
Is it there a simple solution to drive them to the app within 30 days to ensure they see the Welcome Carousel?
Any help would be appreciated!
Best answer by RachealView original