HI. can we see when an outbound chat message was read by the user? We send out important info that sometimes the customer says they didn't see, yet the message shows as seen. Can i tell when that message was read? Not after last seen info. Thanks.
Page 1 / 1
Hey @user2062 Racheal from the support engineer team here👋
It is not possible to see the exact timestamp a message was marked as "seen". Although I can definitely understand how useful this would be! I'd be happy to flag this as a feature request for the team, a great idea for the @Product Wishlist!
@eric f11 @Product Wishlist this would be super helpful for my company as well
I popped a message on support and I think they have now raised this as a feature request. Thanks Rachel
When can we expect this feature?
Reply
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.