Answered

Couldnt send error

  • 22 February 2024
  • 1 reply
  • 23 views
Y 
I cant reply our users who contact via chat. The error does not disappear for a very long time, we are losing customer loyalty. I can’t contact you because your chat is also not working, please solve the problem and contact me as soon as possible https://imgur.com/a/vgS49eM

 

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Best answer by bernice 22 February 2024, 13:28

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bernice
Userlevel 3
Badge +4

Hey @yevgeniy.shtokal 👋 We experienced an outage earlier today that prevented our customers (including ourselves for a time) from replying to conversations, re-assigning conversations and closing conversations, among other things.

Our engineers have shipped a fix for this and you should now be able to reply to, assign and create new conversations without issue. You can keep an eye on our Status Page for updates on this.

Apologies for any inconvenience caused by this outage - if you wrote to us via the Messenger we will be in touch with you ASAP 🙏

Bernice | Customer Support Engineer

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