Does anyone know how to untag messages in bulk?

  • 14 December 2022
  • 1 reply

Userlevel 1

I'm cleaning up our tag list, but it's such a pain to remove tags that are linked to messages as sometimes there are 40 or more messages linked to it.



1 reply

Userlevel 4
Badge +5

Hey @user2149​ Racheal from the support engineer team here👋 


Right now there isn't a way to bulk untag users, but I would be happy to pass your feature request along to the product team. 


If there are no users that you're wanting to keep tagged with this tag, then you can simply delete the tag within People and Company tags.


If there are users that you want to keep tagged with this tag, we do have a workaround you might find helpful--but it will require a few more steps.

In this example, I'm going to refer to the tag that needs to be removed as tag x.


For the users that you want to keep tagged with tag x , you will need to tag these users with a new tag, which we'll call tag y. If there are more than a few users, your best option would be to do this via a CSV import. Once you've tagged these users with tag y you can go ahead and delete tag x, and then rename tag y to tag x.