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Just curious for those of you who have lots of running proactive support messages how you keep track of them all. I’m definitely underutilizing Views and should be using them better. Right now my I typically name my messages something like YYYY-MM-DD Some Description (REGION VERSION_NO).

For example: “2024-10-18 Multi-display support announcement (🇺🇸 OCT24)”

Is anyone else employing a similar strategy or have a better approach?

Hi @Patrick H12, It’s Mat from the Support Engineering Team 😀

In Intercom we are not rely on the conversation topic but more on the conversation content routed to the relevant teams.

You can read more about it here.

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