I have been trying to get an answer to this via support chat without luck…
We are having an issue with the authentication status of our domain for emails. We had been authorised but recently moved our website and domain host to a different service. We added the Intercom DNS records to the new host a couple of weeks ago but the status of the domain in Intercom is still showing as unauthenticated.
The new host is Squarespace.
What else can we try doing to resolve this? It is impacting our deliverability due to junk/spam filters.
Best answer by Jacob CoxView original