Hi,

I'm having issues with duplicate users appearing in Intercom

The problem appears to be isolated to users who were previously leads on Intercom that have an 'email' and 'user_id' attributes. It appears that the user_id attribute is automatically created when they are created as leads.

When I use the tracking script as follows:

Intercom('boot', {

app_id: 'abc12345',

email: 'john.doe@example.com',

created_at: 1234567890,

name: 'John Doe',

});

It creates a new account for the user, presumably because the use cannot be identified by their email.

However when I add their user_id into the tracking script - it stops tracking their sessions altogether. Here is the script I'm using for this:

Intercom('boot', {

app_id: 'abc12345',

email: 'john.doe@example.com',

created_at: 1234567890,

name: 'John Doe',

});

Any ideas how to stop duplicate accounts being created for these users?