email cadence

  • 26 May 2023
  • 1 reply

I want to know if in the intercom I can send a cadence of emails where the sending of the second email is triggered if the user has downloaded the file from the previous email?


Best answer by Shauna 30 May 2023, 16:01

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Hello @Paula M  👋🏼 Shauna here from Support!

You could use a Series to set this up - the only thing is that the trigger would have to be ‘clicked a link’ as we don’t have ‘downloaded a file’ as a trigger - if the users clicked the link to download the file from the email. 

Check out this article here for more information on Series 👇🏼

I hope this helps 🙏🏼