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email cadence

  • 26 May 2023
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I want to know if in the intercom I can send a cadence of emails where the sending of the second email is triggered if the user has downloaded the file from the previous email?

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Best answer by Shauna 30 May 2023, 16:01

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Hello @Paula M  👋🏼 Shauna here from Support!

You could use a Series to set this up - the only thing is that the trigger would have to be ‘clicked a link’ as we don’t have ‘downloaded a file’ as a trigger - if the users clicked the link to download the file from the email. 

Check out this article here for more information on Series 👇🏼

https://www.intercom.com/help/en/articles/4425207-series-explained

I hope this helps 🙏🏼

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