Filter out disengaged users in email messages within a Series

  • 26 October 2020
  • 2 replies

When editing an email message in a regular campaign, in the select audience section, there is a very useful filter to avoid SPAM folders, which excludes disengaged users (users who hasn't opened past 20 emails or so). I can't see such a feature when editing an email within a Serie. Is there a workaround? is this filter set by default when the message is within a Serie?


Best answer by Roy 27 October 2020, 09:15

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2 replies


Hi @user399​ ,


Yes, there no such option cause it's a series. You can segment disengaged people at the start of the series. 


Example - Set "Last Seen" less than 180 days ago" as an entry rule.


Hope this helps.

Yes, Thanks @roy s11​ I'm currently using a Rule block with last seen, but it would be nice to be able to filter users who haven't opened several emails, to avoid emailing them at any point in a serie. I'll request the feature