Skip to main content
Answered

Has anyone ever experienced a decrease in sent and/or goal numbers?


Forum|alt.badge.img+1
  • Active User
  • 13 replies

We have seen a decrease in the total number of sent messages and goals hit. What's the reason this might happen?

Best answer by Milan

@mkt​ how did you define the goal, can you share more info about it? Maybe you have changed the definition of the goal.

 

It's strange that you see DECREASE in number of sent messages. That can happen only if you have deleted contacts that had these messages sent to them (I assume).

 

 

View original
Did this topic help you find an answer to your question?

4 replies

Milan
Expert User ✨
Forum|alt.badge.img+5
  • Top Expert
  • 306 replies
  • Answer
  • December 18, 2021

@mkt​ how did you define the goal, can you share more info about it? Maybe you have changed the definition of the goal.

 

It's strange that you see DECREASE in number of sent messages. That can happen only if you have deleted contacts that had these messages sent to them (I assume).

 

 


  • New Participant
  • 2 replies
  • December 27, 2021

We don't delete contacts at all and have not changed the goal...it's not just the goals that have decreased, it's also the sent, clicks, and opens.


  • New Participant
  • 2 replies
  • January 5, 2022

The numbers continue to decrease each month - it is still an issue with our sent numbers, etc as well. Have you identified any reason the system would do this? It's really damaging our ability to track and collect data properly


Milan
Expert User ✨
Forum|alt.badge.img+5
  • Top Expert
  • 306 replies
  • January 5, 2022

@mkt​ @jennifer n​ I'd be happy to spend some time looking at this for you (free of charge). If you wish you can reach out to me at milan.sovaolo @ gmail.com


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings