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How can I get a "Series" email to deliver immediately after it matches the entry rules?

  • September 22, 2020
  • 2 replies
  • 34 views

I've set up an Intercom "series" campaign with specific set of entry rules, however when I tested it with a test account, I noticed I received the first series email only a day after I matched all the rules. How do I get my first email in the series to get sent to customers immediately after they match the rules?

Best answer by Roy

Hi @karishma r​ , Once the entry rule matches the criteria, it starts sending an e-mail. 

 

Can you provide a screenshot of your series? 

More information can be found here:

https://www.intercom.com/help/en/articles/4425227-when-do-customers-enter-and-leave-a-series/p>

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  • Expert User
  • 1152 replies
  • Answer
  • September 22, 2020

Hi @karishma r​ , Once the entry rule matches the criteria, it starts sending an e-mail. 

 

Can you provide a screenshot of your series? 

More information can be found here:

https://www.intercom.com/help/en/articles/4425227-when-do-customers-enter-and-leave-a-series/p>


  • New Participant
  • 1 reply
  • July 22, 2021

Hey @karishma r​, have you solved this point? I have the same problem here.

 


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