Hey @sandy m​! Are you mainly referring to outbound emails here, or conversation replies?

Hi @eric f11​ ! Thanks for asking - referring to conversation replies.

Hey @sandy m​ I'm not an Intercom employee and my company's conversation replies are pretty plain text. But what I'd so in this case is create a Macro that's called Signature Block and then have it be something like -

Closing,

Author Full Name

Company Name

Other Signature Block Information

I just discovered the Author Name attributes in Macros myself so that's why I'm suggesting this as an idea here.

Hey @sandy m​ ! If it's through an actual Email channel, it'll include one by default. If you wanted an email signature to come through on Messenger conversations, Macros is the way to go, but it can fill up the conversation a bit if the customer is viewing it through the Messenger.

Thanks, Sarah!