How do Guided Users work?

  • 6 May 2023
  • 1 reply

  • New Participant
  • 0 replies

I’d love someone to explain to me like I’m 5, how Guided Users work. If I do a 5 step product tour, then that counts as 1 guided user if they go through all 5 steps right? 

What about if there’s a checklist and it links out to 5 different product tours? Would that be 5 different guided users or 1 guided user?

This is real time footage of me right now: 



Best answer by Racheal 9 May 2023, 00:32

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Userlevel 4
Badge +5

Hey @Elan Racheal from the support engineer team here👋 


First, A+ gif choice- could not have done better myself. A Guided User is a unique individual that has been sent a Product Tour in the past month. So, it doesn’t matter if they make it through all 5 steps only if they were sent the Tour. In the case of your Checklist, we count unique users, so one user viewing 5 Tours is 1 guided user.


I hope this clarifies, but let me know if you have any other questions!