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How do I add two of the same app in Home? i.e., New Conversation

  • 17 July 2023
  • 1 reply
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I would like to add two New Conversation apps onto the home page, so that it triages to a different internal user depending on which the end user selects. I was wondering how I could do this.

Thanks!

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Best answer by Eden 20 July 2023, 20:48

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Hi @albertng 👋 Eden from the support engineer team here.

 

To confirm, are you referring to the “New conversation” app on the Messenger Home screen? It wouldn’t be possible to add multiple instances of that app there, however you can add audience rules to the app to ensure it only appears for specific users on your site:

 

 

 

 

 

 

 

 

 

 

 

If you are looking for an option to triage inbound conversations to specific teams based on rules, an option would be to also set up a Workflow that triggers when a user clicks the button to start a conversation. Setting up a workflow like this will allow you to create paths that users can go down, as well as assignment actions based on the options that users select. You can read more on how to best set that up in this helpful article. 👍

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