I sometimes share messages with users who are not logged in.
At this time, I experienced a phenomenon that the message I sent yesterday disappeared today, and I would like to know the message storage time of the guest without id and email.
Also, I would like to check if this can be changed in method or intercom setting.
Best answer by cameron.gumley
View originalHi
Happy to help troubleshoot this. To make sure I’m on the same page as you can I ask - when you say “the message I sent yesterday disappeared today”, is this a message that has been sent in an already ‘Open’ and ongoing conversation with a guest/end-user? Or is a 1:1 outbound message you’re sending to a guest/end-user as the first initial message in a conversation? Or something else...
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