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I thought I understood how Series results would work before I launched one, but now that I have one going I don't quite comprehend the number of people at each different step. Here are the steps I'm confused about and a brief description

  1. Message with a few links that would go to product tours.
  2. A "when delivered" transition that goes to a rule of "has clicked a link...." that is set to try to match for 3 days
  3. A "if not matched after 3 days" transition that goes to another message called "didn't click onboarding".

 

I'm most confused about the people in step 2 that Intercom is saying "3 trying to match". Who are those people compared to the people in step 1? I've attached a screenshot of this part of the workflow to hopefully clarify.

Hello @matthew b11​ 😇 , Hope you are doing well, Let me help you with Series.

Trying to match - This is a people who actually saw the post but don't click the link yet (They have 3 days to click this link).

If during these days these people don't click on it - they will go to the next step. 

 

Let's say - 🕒Pending People, That's why there said - "Trying to match".

 

Hope this will be helpful, let me know if you have more question with Series.

So then the "20 received" in step 1 are people who have been delivered the message but haven't opened it?

20 received - Your message was sent 20 times, you can click this text and see more details.

 

BTW: This information missing in the Intercom Help center, @Jack Jenkins​ How about updating this article? 

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