Skip to main content
Answered

How to hide "intercom-notifications-frame"

  • September 25, 2023
  • 2 replies
  • 229 views

Hi,
I have set hide_default_launcher: true when booting Intercom

window.Intercom?.("boot", {

   api_base: "api_base",

   app_id: “appId”,

   user_id: “userId”,

   email,

   hide_default_launcher: hideDefaultLauncher,
});
But the intercom-notifications-frame"is still shown, how to force hide it?

(The issue relates to my checklist or tasks of Intercom)

Thanks

Best answer by Eden

Hi @App Intercom 👋 Eden from the support engineer team here.

 

At the moment, there isn’t a way to hide “ intercom-notifications-frame”-- there isn’t a way to force notifications to not show in the Messenger if they are targeted to specific users, even with the Messenger hidden. If you are looking to prevent users from receiving any messages or notifications on that page, you will want to make sure you are setting a URL rule for  outbound messages like that Checklist that specifies that it should not appear on that URL: 

 

 

 

 

 

 

 

 

 

 

 

 

 

Let me know if you have questions on that.

View original
Did this topic help you find an answer to your question?

2 replies

Eden
Employee
Forum|alt.badge.img
  • Premier Customer Support Engineer
  • 121 replies
  • Answer
  • September 28, 2023

Hi @App Intercom 👋 Eden from the support engineer team here.

 

At the moment, there isn’t a way to hide “ intercom-notifications-frame”-- there isn’t a way to force notifications to not show in the Messenger if they are targeted to specific users, even with the Messenger hidden. If you are looking to prevent users from receiving any messages or notifications on that page, you will want to make sure you are setting a URL rule for  outbound messages like that Checklist that specifies that it should not appear on that URL: 

 

 

 

 

 

 

 

 

 

 

 

 

 

Let me know if you have questions on that.


.


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings