Answered

How to keep track of Series performance when exporting message data via API?

  • 26 October 2020
  • 1 reply
  • 10 views
U

I've been exporting all message data as in

https://developers.intercom.com/intercom-api-reference/v0/reference#downloading-the-data

But I can't see how to keep track of messages within series with this message data model. Recent exports I've made (now we use Series instead of regular campaigns for some promotions) have broken my reports, since the column Folder / CampaignName is set NULL. Please help

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Best answer by Lisa B11 28 October 2020, 15:43

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1 reply

L

Hey @user399​ 👋

 

This actually sounds like it could be a bug, would you mind contacting our Support team through the Messenger over at www.intercom.com and we can look into this for you. We may need to open up an issue for this to be investigated.

 

Cheers 🙂

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