I've been exporting all message data as in
https://developers.intercom.com/intercom-api-reference/v0/reference#downloading-the-data
But I can't see how to keep track of messages within series with this message data model. Recent exports I've made (now we use Series instead of regular campaigns for some promotions) have broken my reports, since the column Folder / CampaignName is set NULL. Please help
Hey @user399 👋
This actually sounds like it could be a bug, would you mind contacting our Support team through the Messenger over at www.intercom.com and we can look into this for you. We may need to open up an issue for this to be investigated.
Cheers 🙂
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