Hi @Anita H 

Jennifer here from Intercom 
 

On the News section, you will first need to set the appropriate news items live.

Then, on the Newsfeed setting, you will need to switch on the News feature as shown below for it to appear on the Messenger homepage:

Here's a link you our help article which runs through the Newsfeed setup in detail:

https://www.intercom.com/help/en/articles/6362267-getting-started-with-news?location=conversation

Hope this helps 

Hey @Jennifer K, the article you linked states the following:

You don’t need to turn on the News Center if you only want your News to display in the Messenger.

How do I get the news story to appear in Messenger (in a dedicated tab) without turning on the News Center (which has the downside of being publicly accessible)?

Hey @David Pardo, Bernice here from the Support Engineering team at Intercom

Once you turn on the News space in the Messenger, this will then appear for visitors/leads/users (depending on your audience settings).

You can find the settings for your dedicated News Center site here, which you do not need to have turned on in order to have the feature in your Messenger, as my teammate Jennifer described above.

Hope this helps!