I’ve created a newsfeed, created a news item in that newsfeed and set it live. I made sure I am part of the newsfeed as a user. But when I go to my site, I don’t see the newsfeed anywhere.
Would love a video tutorial!
Best answer by Jennifer K
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+3
Hi
Jennifer here from Intercom
On the News section, you will first need to set the appropriate news items live.
Then, on the Newsfeed setting, you will need to switch on the News feature as shown below for it to appear on the Messenger homepage:
Here's a link you our help article which runs through the Newsfeed setup in detail:
https://www.intercom.com/help/en/articles/6362267-getting-started-with-news?location=conversation
Hope this helps 😀
Hey
You don’t need to turn on the News Center if you only want your News to display in the Messenger.
How do I get the news story to appear in Messenger (in a dedicated tab) without turning on the News Center (which has the downside of being publicly accessible)?
+3
Hey
Once you turn on the News space in the Messenger, this will then appear for visitors/leads/users (depending on your audience settings).
You can find the settings for your dedicated News Center site here, which you do not need to have turned on in order to have the feature in your Messenger, as my teammate Jennifer described above.
Hope this helps!
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