Hello,
My company uses Intercom and one of our clients would like us to delete users' conversations that are older than a month.
However, I have not found any solution to do that, neither on the Dashboard, nor in the API.
Is it even possible ?
Best regards,
Hey @elliott
I'm not sure this is possible in the interface - not sure about the API.
We do a manual cleanup of leads and customers that come through on a different email address from what they have against their user record, but even then it is a soft delete - if the user responds, their record and conversations return.
Might be worth adding to the feature request group here on the forums if no one else responds with a way to do it.
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