Answered

Intercom chat Personalization

  • 8 November 2022
  • 1 reply
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  • Appu
  • New Participant
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i want to recognize the company even without them submitting the information on intercom

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Best answer by Racheal 12 November 2022, 03:50

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Racheal
Userlevel 4
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Hey @appu​ Racheal from the support engineer team here👋 

 

Intercom only knows/has the data you provide, so you will need to create and track these companies in order to utilize the company attribute data. Company information is sent over in the intercomSettings code snippet, as a JSON object called company.

 

Here's an example of how it will look:

window.intercomSettings = {
email: "example@example.com",
created_at: 1457552104,
app_id: "pi3243fa"
company: {
id: "123",
name: "Intercorp",
created_at: 1234567890,
}

Companies can also be created via the API. Some company data can be edited in the UI, once the company attribute has been added to your qualification data. You can read more about creating and updating company data in our Help doc here.

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