Intercom is down

  • 22 February 2024
  • 1 reply

Hello, it has been several hours that Intercom is down, any idea how long it will take to fix the situation? Thanks


Best answer by bernice 22 February 2024, 13:23

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Userlevel 3
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Hi @AndreaConio  👋 We experienced an outage that prevented our customers (including ourselves for a time) from replying to conversations, re-assigning conversations and closing conversations, among other things

You should now be able to reply to, assign and create new conversations without issue - our engineers have shipped a fix for this. You can keep an eye on our Status Page for updates on this.

Apologies for any inconvenience caused by this outage - if you wrote to us via the Messenger we will be in touch with you ASAP 🙏