Answered

iOS SDK Intercom Messenger on dismiss callback

  • 6 June 2023
  • 2 replies
  • 78 views
Z

Hi,

Is it possible to detect the Messenger was dismissed on iOS, so that we can call another method right after the user is back to our app?

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Best answer by Racheal 9 June 2023, 02:16

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Racheal
Userlevel 4
Badge +5

Hey @zihaoguan Racheal from the support engineer team here👋 

 

You should be able to configure something here! When a user closes the messenger, IntercomWindowWillHideNotification and IntercomWindowDidHideNotification will be fired. This will allow you to perform certain actions in your app when the Intercom window is closed. You can read more on this here!

Z

Hi @Racheal , 

 

Thanks for your reply. Yes, I can implement the callback action following the guide on iOS. But now, we are still facing the same issue on Android and seems there is no similar will hide/ did hide notification events being fired when the user closes Messenger on Android. Is there a guide on any approach? 

Cheers,

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