Is it possible to insert images in WhatsApp templates on Intercom?

  • 17 January 2024
  • 3 replies

I know it could be done on Meta or other CRM platform. 

And u know the messages are way more attractive if media files added. 

Or is it just like a paid alternative function on intercom?
If yes please let me know how much is it for that. Thank you!!!


Best answer by Jacob Cox 21 January 2024, 00:56

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Userlevel 4
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Hi @Janice Chueng !

Currently, we don’t support rich media like images in WhatsApp message templates. I agree that it would be a nice ability to have!

I’ll flag this as a feature request for our product to consider adding in the future!

Hi @Jacob Cox,


Thank you for your reply. 

May I know that how long would it take for launching this new feature?

Indeed, we are looking for another CRM platform which could insert rich media in WA message templates. But it would be perfect if we could just stick to intercom. 

Userlevel 4
Badge +5

Hi @Janice Chueng !

Our team takes a lot of factors into consideration before implementing new features or changes. Because of this I’m not able to provide a timeline on when or if such a change would occur. 

Sorry I can’t provide more specific details!